Troubleshoot
Fix common problems and find out how to reach SmartSuite support.
By Peter and 3 others4 authors17 articles
- SmartSuite Support ResourcesIntegrated help panel, webinars, live demos, help articles, real-time chat, and more
- How to View Service Status
- How to Open your Browser's ConsoleThis is how you can open your browser's console so we can more easily track down the issue you're experiencing.
- Fix: a view will not load, a field is missing or you see a 404: General troubleshootingA hard refresh, a cleared cache and a second browser fix most loading errors; then capture console errors for support.
- How do I request a feature or vote on one: Submitting Feature RequestsOpen the messenger bubble, choose View/Request New Feature, search the Idea Exchange, vote on an existing request or add your own.
- SmartSuite User CommunityConnect, share, and engage with our community
- Contacting SmartSuite SupportAccessing SmartSuite Support and Self-Service Resources
- Fix: SmartSuite is slow, views spin or automations time out: Performance issuesSlow tables, stuck automations and 500 errors come from a crowded request queue. What raises the load and how to reduce it.
- Why did an import not trigger my automations: Bulk updates in one automationImports never trigger automations. Process bulk updates with one automation: Find Records plus a Loop, not a chain of re-triggers.
- Fix: a form submission created no record or the record is read-only: Missing recordsA missing or read-only record after a form submission is usually in the Recycle Bin. A native form creates one record per submission.
- Why can't a deleted member be restored: Deleting versus deactivating membersDeleted members cannot be restored after the grace period; their records and comments stay. Deactivate instead if they may return.
- Why do two members see different record counts: Record visibility and totalsDifferent record counts come from view filters or permissions. Count a solution by adding each table's unfiltered grid count.
- Why did my workspace run out of API requests: Check and reduce API usageSee API usage in Workspace Administration > Usage > API Requests: monthly totals, 12 months of history, what counts, and how to cut calls.
- Fix: Seats limit reached or a rejected invitation: Adding membersSeats limit reached means every licensed seat is used. Add seats in Plans & Billing (Team, Professional) or through Sales (Enterprise).
- How do I set up and customize Slack automation in SmartSuite?Solution Managers and Administrators can add the Slack Send Message action and insert record fields into the message text.
- How can I manage and embed forms into dashboards in SmartSuite?Administrators and Solution Managers edit forms. Embed a form on a dashboard with the Custom Code widget (Embed URL or Embed HTML).
- Fix: a member cannot see a solution, table or record: Roles and permissionsA member cannot see a solution, table or record: check the role, then solution, table, field and record permissions, then sign in again.