To reach SmartSuite support, select the chat button in the lower-right corner of any SmartSuite page and choose Ask a question. Support works by message: there is no phone line.
Here is the test: does your question need someone to look at your workspace, your plan or your data? Contact support. For how-to questions, the Help Center, the community and the Academy are often faster.
Example: a vendor risk program. A compliance administrator cannot see why a vendor's risk score formula returns a blank. She asks a question in the chat panel. Support asks for temporary access to look at the formula, and she grants it for that one conversation.
Plan Availability | All plan types. |
Permissions | None required. Anyone can open the chat, with or without an account. |
Platform | Web |
Related Reading |
I need help from SmartSuite: check these five things, in order
No permission is needed. Anyone can open the chat.
The chat button. It is in the lower-right corner of every page. Select it, then Ask a question.
Self-service first. The Help Center, the community, YouTube, the Academy and webinars. See Support resources and where to find help.
A bug. Describe it in the chat. What to include is in Report a bug: what to include.
Support hours. Closed on Thanksgiving, Christmas and New Year's Day. There is no phone support.
No account. The chat works without signing in, on smartsuite.com too.
Still stuck: check the status line in the chat panel first. If SmartSuite is running normally, choose Ask a question and include the workspace name, a link to the page and what you expected. See Check the SmartSuite service status.
How do I contact support?
Sign in to SmartSuite.
Select the chat button in the lower-right corner of any page.
Select Ask a question and describe what you need.
The SmartSuite chat panel, with the Ask a question button at the top.
Include the workspace name, a link to the page and what you expected to happen. For a bug, add the exact error text and the time.
What can I do on my own first?
Help Center. Documentation, FAQs and feature overviews.
SmartSuite Community. Share best practices, discuss use cases and learn from other customers and SmartSuite experts.
SmartSuite YouTube channel. Instructional videos that show features in practice, including videos by customers and partners.
SmartSuite Academy. Free tutorials at Basic, Intermediate and Expert levels, at your own pace.
SmartSuite Webinars. Weekly webinars on new features and real use cases. Recordings are sent to people who register.
SmartSuite Service Partners. Experts for workspace setup, team onboarding, integrations and on-site training.
How does support look into my workspace?
Support cannot open your workspace without your permission. When a question needs a look, support asks for temporary access through the chat, for that one ticket or conversation.
Note: An active member of the workspace grants the access each time. It cannot be given in advance.
What else can support help with?
A feature question. Search the Help Center first. If you are still unsure, ask in the chat.
Building advice. Explain your goal, such as linking a risk register to your control library. A Product Specialist points you in the right direction.
An issue. Describe what does not seem right in the chat, and work with a Product Specialist to find the cause.
Frequently asked questions
Which holidays is SmartSuite support closed?
Which holidays is SmartSuite support closed?
Thanksgiving, Christmas (25 December) and New Year's Day (1 January).
Does SmartSuite offer phone support?
Does SmartSuite offer phone support?
No. Support works by message in the chat. Initial live demo meetings are available on request.
Can I contact support without an account?
Can I contact support without an account?
Yes. Select the chat button at the bottom right of smartsuite.com and choose Ask a question.
Can support see my workspace?
Can support see my workspace?
Not without your permission. Support asks for temporary access for a specific conversation, and an active member grants it each time.
How do I open the help center inside SmartSuite?
How do I open the help center inside SmartSuite?
Select the chat button and use Search for help. It suggests articles for the page you are on.
Need more help? Ask the SmartSuite Community, where builders, administrators and the SmartSuite team answer questions about building on SmartSuite. For your account, billing or data, select the chat button in the lower-right corner of SmartSuite to reach support.
Last verified 1 Nov 2026.