Plan Availability | All plan types |
Platform | Web/Browser |
Within Product | Contact SmartSuite Support You can access the support by clicking on the chat icon in the lower right corner of any SmartSuite page. |
Contacting SmartSuite Support
To contact SmartSuite Support:
Visit your SmartSuite homepage.
Click the blue message icon in the bottom-right corner.
Click Send us a message.
SmartSuite Self-service Resources
Self-service resources | Description |
Product and support documentation, videos, frequency asked questions, and feature overviews., | |
Join the SmartSuite Community to learn from our team and our partners, share best practices, and gain insights into SmartSuite use cases. | |
Discover a wealth of knowledge where hundreds of instructional videos created by SmartSuite customers and partners await. Visualize and absorb information at your own pace, allowing you to grasp the intricacies of SmartSuite through practical examples and demonstrations. | |
The SmartSuite Academy serves as a knowledge hub, offering free tutorials that cover various aspects of SmartSuite. Dive into detailed guides and explore videos categorized as Basic, Intermediate, and Expert levels. This resource allows you to learn at your own pace, providing a comprehensive understanding of SmartSuite's features and capabilities. | |
Immerse yourself in our weekly webinars designed to explore new features and provide insights into real-world SmartSuite use cases. All webinar and workshop recordings are available following the event and sent directly to registrants. | |
SmartSuite Consultants can help you customize your workspace, onboard your time, set up integrations and host onsite training. |
FAQS
Which holidays are SmartSuite Support closed?
Which holidays are SmartSuite Support closed?
SmartSuite Support is closed on Thanksgiving, Christmas (12/25) , and New Year's Day (1/1).
Does SmartSuite offer phone support?
Does SmartSuite offer phone support?
No, SmartSuite offers support primarily over messaging and doesn't currently offer phone support. We do take initial live demo meetings upon request.
When will I get a response from SmartSuite Support?
When will I get a response from SmartSuite Support?
Expect within a business day, but we do our very best to reply as soon as possible.
How do I access the SmartSuite in-product help center?
How do I access the SmartSuite in-product help center?
You can access the in-product help center by clicking "Help" or searching for help. We offer videos, guides, and documentation.
Can I contact SmartSuite Support without an account?
Can I contact SmartSuite Support without an account?
Yes, you can use the blue messenger icon at the bottom and select "Send us a message."
How does SmartSuite Support help troubleshoot questions about customer Solutions?
How does SmartSuite Support help troubleshoot questions about customer Solutions?
SmartSuite Support cannot access and troubleshoot your Solutions without your permission and without you inviting SmartSuite Support. During this process, our support team may request you grant us access to your workspace. To do this, please add support@smartsuite.com as an Admin.