Plan Availability | All plan types |
Permissions | None required |
Related Readings |
Contacting SmartSuite Support
You can reach SmartSuite Support by using the in-product chat feature on any SmartSuite page.
How to Contact Support:
Visit the SmartSuite Homepage: Ensure you are logged into your account.
Open the Chat Icon:
Locate the blue message icon in the bottom-right corner of the page.
Send a Message:
Click Send us a message to start communicating with support.
SmartSuite Self-Service Resources
SmartSuite offers a variety of self-service options to help users find solutions and learn about the platform independently.
Available Resources:
Help Center:
Comprehensive documentation, FAQs, and feature overviews.
SmartSuite Community:
Join a community of SmartSuite users to share best practices, discuss use cases, and gain insights from SmartSuite experts.
SmartSuite YouTube Channel:
Explore instructional videos created by SmartSuite customers and partners to understand platform features through practical demonstrations.
SmartSuite Academy:
Access free tutorials categorized as Basic, Intermediate, and Expert levels, covering all aspects of SmartSuite. Learn at your own pace with detailed guides and videos.
SmartSuite Webinars:
Participate in weekly webinars to explore new features and real-world use cases. Recordings of webinars are sent to registrants and can be accessed post-event.
SmartSuite Service Partners:
Consult SmartSuite experts for workspace customization, team onboarding, integration setups, and on-site training sessions.
Frequently Asked Questions (FAQs)
General Queries:
Which holidays are SmartSuite Support closed?
SmartSuite Support is closed on Thanksgiving, Christmas (12/25) , and New Year's Day (1/1).
Does SmartSuite offer phone support?
No, SmartSuite offers support primarily over messaging and doesn't currently offer phone support. We do take initial live demo meetings upon request.
How do I access the SmartSuite in-product Help Center?
You can access the in-product help center by clicking "Help" or searching for help. We offer videos, guides, and documentation.
Can I contact SmartSuite Support without an account?
Yes, you can use the blue messenger icon at the bottom and select "Send us a message."
How does SmartSuite Support troubleshoot questions about customer solutions?
SmartSuite Support cannot access and troubleshoot your Solutions without your permission and without you inviting SmartSuite Support. During this process, our support team may request you grant us access to your workspace. To do this, please add support@smartsuite.com as an Admin.
Other Inquiries
Need Clarification on a Feature
Scenario: You’re unsure how to add new members to your workspace.
Solution: You try to find the answer in the help articles, and if you’re still unsure you contact our team via the button in the corner.
Ask for Building Advice
Scenario: You’re aiming to build a CRM that can interact with your Project Management System, and you want to hear best practices related to that.
Solution: Explain your goal with a Product Specialist, and they will give you guidance to get you started in the right direction.
Report an Issue
Scenario: You see something that doesn’t seem right, and you would like to bring this to the attention of the team.
Solution: You start a chat, and click “Report an Issue” and work with a product specialist to diagnose the problem.