Plan Availability | All plan types |
Permissions | None required |
Related Readings |
Contacting SmartSuite Support
You can reach SmartSuite Support by using the in-product chat feature on any SmartSuite page.
How to Contact Support:
Visit the SmartSuite Homepage: Ensure you are logged into your account.
Open the Chat Icon:
Locate the blue message icon in the bottom-right corner of the page.
Send a Message:
Click Send us a message to start communicating with support.
SmartSuite Self-Service Resources
SmartSuite offers a variety of self-service options to help users find solutions and learn about the platform independently.
Available Resources:
Help Center:
Comprehensive documentation, FAQs, and feature overviews.
SmartSuite Community:
Join a community of SmartSuite users to share best practices, discuss use cases, and gain insights from SmartSuite experts.
SmartSuite YouTube Channel:
Explore instructional videos created by SmartSuite customers and partners to understand platform features through practical demonstrations.
SmartSuite Academy:
Access free tutorials categorized as Basic, Intermediate, and Expert levels, covering all aspects of SmartSuite. Learn at your own pace with detailed guides and videos.
SmartSuite Webinars:
Participate in weekly webinars to explore new features and real-world use cases. Recordings of webinars are sent to registrants and can be accessed post-event.
SmartSuite Service Partners:
Consult SmartSuite experts for workspace customization, team onboarding, integration setups, and on-site training sessions.
Frequently Asked Questions (FAQs)
General Queries:
Which holidays are SmartSuite Support closed?
SmartSuite Support is closed on Thanksgiving, Christmas (12/25), and New Year's Day (1/1).
Does SmartSuite offer phone support?
No, SmartSuite offers support primarily over messaging and doesn't currently offer phone support. We do take initial live demo meetings upon request.
How do I access the SmartSuite in-product Help Center?
You can access the in-product help center by clicking "Help" or searching for help. We offer videos, guides, and documentation.
Can I contact SmartSuite Support without an account?
Yes, you can use the blue messenger icon at the bottom and select "Send us a message."
How does SmartSuite Support troubleshoot questions about customer solutions?
SmartSuite Support can’t access your workspace without your permission. When investigation is needed, we’ll request temporary access via Intercom for a specific ticket or conversation.
For security reasons, this access must be granted by an active member of the workspace each time and can’t be pre-authorized in advance.
Other Inquiries
Need Clarification on a Feature
Scenario: You’re unsure how to add new members to your workspace.
Solution: You try to find the answer in the help articles, and if you’re still unsure you contact our team via the button in the corner.
Ask for Building Advice
Scenario: You’re aiming to build a CRM that can interact with your Project Management System, and you want to hear best practices related to that.
Solution: Explain your goal with a Product Specialist, and they will give you guidance to get you started in the right direction.
Report an Issue
Scenario: You see something that doesn’t seem right, and you would like to bring this to the attention of the team.
Solution: You start a chat, and click “Report an Issue” and work with a product specialist to diagnose the problem.