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Why did my workspace run out of API requests: Check and reduce API usage

See API usage in Workspace Administration > Usage > API Requests: monthly totals, 12 months of history, what counts, and how to cut calls.

Written by Piercen Reid

Administrators can see the workspace's API usage in Workspace Administration under Usage, on the API Requests (Integrations) tab. It shows the requests made this month, with 12 months of history, including requests from tools such as Zapier and Make.

Plan Availability

All paid plans. Monthly API request limits depend on your plan; see API Transaction Limits.

Permissions

Administrators: view usage and configure the auto-billing toggle.

Related Reading

How do I check my API usage?

  1. Click your profile icon in the top-right corner and select Workspace Administration.

  2. Open the Usage section.

  3. Select the API Requests (Integrations) tab. It shows the requests used in the current month, a color-coded progress bar and up to 12 months of history.

What counts as an API request?

Every request made to SmartSuite counts, including requests from integration tools such as Zapier, Make, Relay, Ply and Softr and from your own integrations. Example: a Make scenario that finds a record and then updates it makes 2 requests when a record is found and 1 when none is found. Limits reset monthly, even on annual plans.

How do I reduce API calls?

  • Find the integrations that make the most requests and review how often they run.

  • Combine several operations into one request where the API allows it, and avoid polling: use webhooks or triggers so you call the API only when something changes.

  • Lower the frequency of scheduled syncs that do not need to run every few minutes.

Frequently asked questions

What happens when I reach the monthly limit?

With auto-billing on, extra requests are billed in packs of 1,000. With it off, usage is allowed up to 125 percent of the limit with throttling, and above that the API is disabled until the next billing cycle. See API Transaction Limits.

Does the Usage page show which endpoint made each request?

It shows totals and history for the month, including integration activity; it is not a per-endpoint log.

Who can see the Usage page?

Workspace Administrators.

Last verified: 21 Oct 2026, against Workspace Usage: Stats and Management and API Transaction Limits in this help center.

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