When a member can log in but cannot see a solution, table or record, a role or permission is missing. An Administrator checks the member's role, then a Solution Manager checks the solution, table and field permissions; the member signs out and back in to pick up the change.
Plan Availability | All plans. Table, field and record permissions depend on your plan; see SmartSuite Permissions. |
Permissions | Administrators: assign roles. Solution Managers: set solution, table, field and record permissions. |
Related Reading |
A new member cannot see a solution. What do I check?
Role: an Administrator confirms the member has the right role (Administrator, Solution Creator, General or Guest).
Solution access: a Solution Manager confirms the member or one of their teams has access to the solution.
Table, field and record permissions: check whether a table or field permission, or an assignment-based record permission, hides the content.
Refresh: have the member sign out and sign in again, then confirm they can see the content.
Best practices
Review roles and permissions regularly so access matches current responsibilities.
Tell members what they can and cannot see so unexpected gaps are reported quickly.
Frequently asked questions
Can a Solution Manager change a member's role?
No. Roles are workspace-level and only Administrators change them. Solution Managers manage permissions inside their solutions.
Why can a member see a table but not some fields?
Field permissions hide specific fields from a role or member.
A member sees a record in one view and not another. Why?
View filters, not permissions, usually cause that; compare the two views' filters.
Last verified: 21 Oct 2026, against SmartSuite Permissions, Roles in SmartSuite and Roles and Permissions Overview in this help center.