We hope that your experience using SmartSuite is smooth, intuitive and error-free. In the event you run into an issue that requires our support team to investigate a problem, however, using your browser's "developer console" will provide the team with the information required to quickly diagnose and resolve the situation.

When providing this information, please use the steps below to open the Console tab. Screenshot the entire interface and the visible console log tab's contents. It's even more helpful if you can download the console log to a file and upload it in your support ticket - the steps for doing so are included at the end of each section below.

Windows

Mac

To open your console on Chrome, you can use either F12 or access it via the GUI menu of Google Chrome. To do this, just click on the 3 dot action button in the top-right corner and go to More Tools > Developer Tools.

Next, click on the Console Tab.

Saving Console Output

To save the contents of the Console tab in Chrome, do the following:

The Error Console on Safari is disabled by default. You'll need to perform these extra steps before being able to open it.
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Go into Safari's preferences (Safari Menu > Preferences) and select the Advanced Tab. From there you'll check the box labeled "Show Develop menu in menu bar".

Once you've enabled that, you can then access the console by using the shortcut Option+Cmd+C or by clicking Develop > Show JavaScript Console
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Saving Console Output

To save the contents of the Console tab in Safari, click anywhere in the console output, then press command+S.

To open your console on Edge, you can use either Ctrl+Shift+I or access it via the GUI menu of Edge. To do this, just click on the 3 dot action button in the top-right corner and go to More Tools > Developer Tools.
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Saving Console Output

To save the contents of the Console tab in Edge, right-click in the console window and select "Save as..."

To open your console on Firefox, you can use either Ctrl+Shift+J (Cmd+Shift+J on Mac) or access it via the GUI menu of Firefox. To do this, just click on the 3 line action button in the top-right corner and go to More Tools > Browser Console.
Firefox is slightly unique compared to the other three major browsers in that it opens its console in a new window.
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Saving Console Output

To save the contents of the Console tab in Firefox, do the following:

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