Plan Availability | All plan types |
Permissions | General Access: Participate in discussions and submit feedback. |
Related Reading |
Overview
Welcome to the SmartSuite Community, your go-to hub for connecting with fellow users, asking and answering questions, discovering product updates, and exploring real-world use cases.
The SmartSuite Community was created to help you:
Interact with other SmartSuite users.
Ask and answer questions.
Learn more about the platform and product updates.
See how other customers are using SmartSuite.
Follow these simple guidelines to maximize your experience.
How to Ask a Question
Locate the right Space for your post: Identify the appropriate category or space for your question.
Clearly State the Feature or Topic: Mention the SmartSuite feature or topic you need help with.
Raise Your Question: Clearly articulate your confusion or the specific support you require.
Tag Your Post: Use relevant tags to make your post easier to find.
How to Start a Discussion
Locate the right Space for your post: Choose the most relevant community space for your discussion.
Indicate the Topic Clearly: Ensure the discussion topic is clear and concise.
Reference Resources: Mention similar discussions or resources to provide context.
Share Your Experience: Share insights or experiences related to the topic to add value.
How to Request New Features
Post in the Feedback Space: Use the SmartSuite Provide Feedback Space. space in the community.
Describe the Feature Clearly: Provide a detailed description of the requested feature.
Include a Business Use Case: Explain how the feature will solve a business need or improve workflows.
Provide Examples: Share examples to illustrate your feature request.
How to Report Bugs or Security Issues
Report in the Feedback Space: Post bugs under Provide Feedback > Report A Bug.
Provide Details: Share specific details about the issue to help the support team investigate.
Visit the SmartSuite Community
Explore the SmartSuite Community to connect with other users, find support, and contribute to discussions.
Practical Use Cases and Scenarios
1. Solving Workflow Challenges
Scenario: A user is struggling to configure automations for their team.
Solution: Post a question in the relevant community space with details about the automation setup and the desired outcome.
Outcome: Receive insights and solutions from other users or the SmartSuite team.
2. Sharing Best Practices
Scenario: A project manager discovers an innovative way to use linked records for resource tracking.
Solution: Start a discussion in the community to share the approach and gather feedback.
Outcome: Collaborate with other users to refine the process and inspire new use cases.
3. Requesting a Feature for Task Management
Scenario: A team leader needs a feature to add task dependencies in project dashboards.
Solution: Submit a feature request with a detailed business use case and examples of how the feature will improve team efficiency.
Outcome: Ensure the SmartSuite team considers the request in future updates.