Help with SmartSuite starts in the chat panel inside the product. From there you can ask a question, search the Help Center and check the service status. Office hours, the Academy and the community add live sessions, courses and answers from other customers.
Here is the test: is your question about how to do something, or about your own workspace and account? How-to questions are answered fastest by search and the community. Anything about your workspace, plan or data goes to support.
Example: a vendor risk program. A new compliance manager sets up a control library. She searches "Linked Record" in the chat panel and reads the article. She asks a follow-up there, joins Wednesday office hours to check her design, and posts her template in the community.
Plan Availability | All plan types. |
Permissions | Every member can use these resources. No special role is needed. |
Platform | Web |
Related Reading |
I need help: where to go, in order
Every member can use these. None needs a special role.
The chat panel. Select the chat button in the lower-right corner. Search for help, ask a question or check the status. See Contact SmartSuite support.
The Help Center. Browse by topic or search the how-to articles at help.smartsuite.com.
Live office hours. Bring your question to a Product Specialist every weekday at 9 am PT. See Start here: your first week in SmartSuite.
The Academy. Take free video courses at your own pace. See SmartSuite Academy.
The community. Ask other customers and see how they build. See Use the SmartSuite Community.
Still stuck: select the chat button in the lower-right corner of SmartSuite and choose Ask a question. Include the page you were on and what you expected. What to include for a bug is in Report a bug: what to include.
What is in the chat panel?
The chat panel is built into SmartSuite, so you get help without leaving your work. Select the chat button in the lower-right corner of any page.
The SmartSuite chat panel, with Ask a question, Search for help and the status line.
Ask a question. Starts a conversation. SmartBot, the AI assistant, answers first, and the support team takes over when you ask.
Search for help. Searches the Help Center and suggests articles for the page you are on.
The status line. Shows whether SmartSuite is running normally, or names the current incident. See Check the SmartSuite service status.
Links. The community, live office hours, the Academy, What's new and feature requests.
How do I use the Help Center?
The Help Center at help.smartsuite.com is the user manual for SmartSuite, with how-to guides and tips.
Browse by topic. Open a collection for one part of the platform.
Search. Type a question or a feature name.
Read the details. Most articles cover one task, with steps and a short FAQ.
How do I get live help?
Office hours. A Product Specialist answers questions live every weekday, Monday to Friday, 9 to 10 am PT. The schedule of record is in Start here: your first week in SmartSuite.
Webinars. Live and on-demand webinars show features with demos and real use cases. Recordings are sent to people who register.
Tip: Bring a real example to office hours, such as the table you are building. A specific question gets a specific answer.
How do I learn on my own?
SmartSuite Academy. Free, instructor-led video courses to get started. See SmartSuite Academy.
The community. Ask and answer questions, learn about platform updates and see how other customers use SmartSuite. See Use the SmartSuite Community.
Frequently asked questions
Where is the chat button?
Where is the chat button?
In the lower-right corner of every SmartSuite page. It opens the chat panel with Ask a question, Search for help and the status line.
Who answers when I ask a question?
Who answers when I ask a question?
SmartBot, the AI assistant, answers first. The support team takes over when you ask for a person.
When are office hours?
When are office hours?
Every weekday, Monday to Friday, 9 to 10 am PT, with a Product Specialist. The schedule of record is in Start here: your first week in SmartSuite.
Is there training I can take on my own?
Is there training I can take on my own?
Yes. The SmartSuite Academy has free video courses. See SmartSuite Academy.
Where do I report a bug?
Where do I report a bug?
In the chat panel. Select Ask a question and describe the problem. What to include is in Report a bug: what to include.
Need more help? Ask the SmartSuite Community, where builders, administrators and the SmartSuite team answer questions about building on SmartSuite. For your account, billing or data, select the chat button in the lower-right corner of SmartSuite to reach support.
Last verified 1 Nov 2026.