Conversations are the comments attached to a record. Open them from the chat icon on the record. Reply under a comment, assign a comment to a member as a task, resolve it when done, and use @mentions, files, emoji reactions and links to a specific comment.
Plan Availability | All plan types. |
Permissions | Every member with the Commenter level or higher starts and joins conversations. Viewers read records but cannot comment (Solution Permissions matrix). |
Platform | Web |
Related Reading |
Where are the comments on a record?
Open the record.
Click the chat icon. The badge on it shows the number of open comments.
Comments can be attached to the record or to a specific field in it, so the discussion stays where the work is.
How do I reply to a comment?
Click the comment.
Type the reply. Replies appear under the original comment; there are no nested threads.
Can I edit or delete a comment?
Edit: you can edit your own comment until someone replies to it.
Delete: the comment's author or a Solution Manager can delete it; Solution Managers can delete any comment in their solutions.
After a reply, post a follow-up reply to correct or update the discussion.
How do I assign and resolve comments?
Status | Meaning |
Open | The default. A discussion with no action yet; it can stay open indefinitely. |
Assigned | A comment assigned to a member as a task. |
Resolved | The discussion or task is complete. It can be reopened. |
Only the comment's author or its assignee can mark it resolved.
When am I notified?
You are @mentioned.
A comment is assigned to you.
Someone replies to your comment.
You follow the record: its comment activity appears in the Notification Center.
Clicking a notification opens the record's comment panel.
What else can a comment hold?
Rich text for emphasis and structure.
@mentions to notify a member, plus images and files.
Reactions with emoji.
Deep links: a link to one comment, to invite someone in or to reference it elsewhere.
Frequently asked questions
The first question came from a conversation this month.
If I reply to a comment, who sees the reply?
The author of the original comment is notified of your reply, and anyone you @mention in it. Members who follow the record see the activity in their Notification Center; everyone with access to the record can read the thread.
Who can delete a comment?
Its author, or a Solution Manager of the solution. An author can edit a comment only until someone replies.
Who can mark a comment resolved?
The comment's author or the member it is assigned to. A resolved comment can be reopened.
Last verified 22 Oct 2026 against this article as Product wrote it (statuses, notifications, features) and the Solution Permissions article (Viewer cannot comment, Commenter can)