Skip to main content

Open your browser's console for support

Open the developer console in Chrome, Edge, Firefox or Safari, screenshot it and save its output to a file for your support request.

Written by Brian Dollen

When support asks for your browser console, open it with the shortcut for your browser (F12 in Chrome, Ctrl+Shift+I in Edge, Ctrl+Shift+J in Firefox, Option+Cmd+C in Safari), select the Console tab and screenshot it. Saving the console output to a file and attaching it to the support conversation gives the team the most to work with.

Plan Availability

All plan types.

Permissions

Every member.

Platform

Web

Related Reading

SmartSuite Technical Requirements
​How to View Service Status
​SmartSuite Support Resources
​Using SmartSuite Offline.

Support asked for my console: check these four things, in order

Every member can do this; no role is needed.

  1. The shortcut. F12 in Chrome, Ctrl+Shift+I in Edge, Ctrl+Shift+J in Firefox, Option+Cmd+C in Safari. See Which shortcut opens the console?.

  2. Safari's Develop menu. Settings, Advanced, Show Develop menu in menu bar. See Safari.

  3. The Console tab. Chrome and Edge may open on another tab; click Console. See Chrome.

  4. Save the output. Save as in Chrome and Edge, Cmd+S in Safari, Save all messages to file in Firefox. See What do I send to support?.

Still stuck: select the chat button in the lower-right corner of SmartSuite. The last block of the panel shows the service status, and Send a message in the same panel reaches support. Include the screenshot and the saved file. Loading errors are covered in Fix: a view will not load or shows a 404.

Which shortcut opens the console?

Browser.

Shortcut or menu path.

Chrome.

F12 (fn+F12 on Mac laptops), or the three-dot menu > More Tools > Developer Tools.

Edge.

Ctrl+Shift+I, or the three-dot menu > More Tools > Developer Tools.

Firefox.

Ctrl+Shift+J (Cmd+Shift+J on a Mac), or the three-line menu > More Tools > Browser Console.

Safari (Mac).

Option+Cmd+C, or Develop > Show JavaScript Console, after the Develop menu is turned on.

Chrome

  1. Press F12, or click the three-dot menu in the upper right and select More Tools > Developer Tools.

  2. Click the Console tab.

Chrome developer tools open on the Console tab.

To save the output, right-click in the console (control-click on a Mac) and select Save as.

Safari

Safari hides the console until the Develop menu is turned on.

  1. Open Safari > Settings (Preferences in older versions) and select the Advanced tab.

  2. Select Show Develop menu in menu bar.

  3. Press Option+Cmd+C, or select Develop > Show JavaScript Console.

The Advanced tab of the Safari settings with Show Develop menu in menu bar selected.

The Safari Develop menu with Show JavaScript Console.

To save the output, click in the console output and press Cmd+S.

Edge

  1. Press Ctrl+Shift+I, or click the three-dot menu in the upper right and select More Tools > Developer Tools.

  2. Click the Console tab.

Edge developer tools open on the Console tab.

To save the output, right-click in the console window and select Save as.

Firefox

  1. Press Ctrl+Shift+J (Cmd+Shift+J on a Mac), or click the three-line menu in the upper right and select More Tools > Browser Console.

  2. Read the console in the new window Firefox opens for it.

The Firefox Browser Console open in its own window.

To save the output, right-click a console message and select Save all messages to file.

What do I send to support?

  • A screenshot of the whole SmartSuite page with the Console tab visible.

  • The saved console file, attached to the conversation in the in-app chat.

Last verified 26 Oct 2026.

Did this answer your question?

Related Articles