To change the card or billing address on your workspace, open Workspace Administration > Plans & Billing > Payment Information and click Edit. Only a member with the Administrator role can view or change billing details.
Plan Availability | Paid plans (Team, Professional, Enterprise and Signature). Enterprise and Signature customers who buy through the Sales team can pay by invoice instead of card. |
Permissions | Administrator role required to view or change billing details. |
Platform | Web |
Related Reading |
Where do I see my current payment method and billing address?
You entered a payment method and a billing address when you created your paid workspace. To check what is on file:
Log in as a member with the Administrator role.
Click your profile icon in the upper-right corner of SmartSuite.
Click Workspace Administration.
Open the Plans & Billing tab.
Click Payment Information in the left navigation.
Read the summary of your current Payment Method and Billing Address.
How do I change the payment method or billing address?
On the Payment Information page, click Edit.
In the dialog that opens, choose Payment Method or Billing Address. You can change one or both.
Enter the new details and save.
SmartSuite uses Chargebee to store payment and billing address details, so the dialog is a Chargebee form. The screenshot below shows what it looks like.
Note: the change applies to the next charge. If a payment has already failed, update the card here first; see Failed or Late Payments for the timeline.
Questions about billing? Click the chat icon in the app or email support@smartsuite.com.
Frequently asked questions
My card is expiring and the new one has not arrived. Will my workspace be canceled?
Not immediately. After a failed payment SmartSuite emails your billing contacts at 7 and 14 days, adds the primary contacts at 21 days, and deactivates the workspace 30 days after the first failed attempt. Update the card on the Payment Information page as soon as the new one arrives; if you need more time, email support@smartsuite.com.
Who receives the billing emails, and how do I change that?
Billing emails go to the workspace billing contacts. The account owner is the default; an Administrator can add or remove contacts under Plans & Billing. See Billing Contacts.
Can I pay by invoice instead of card?
Invoice payment is available to Enterprise and Signature customers who purchase through the Sales team. Team and Professional plans pay by card through the Payment Information page.
I canceled my workspace. What happens to my billing details?
A canceled workspace stays active until the end of the current billing period and is not charged again. SmartSuite does not refund canceled subscriptions. To have your workspace data deleted, contact support@smartsuite.com. See Canceling Your SmartSuite Workspace.
Where do I find past invoices?
Under Plans & Billing > Billing History. Click an invoice number to download the PDF. See View, Download and Print Invoices.
Last verified 21 Oct 2026 against the pricing page (invoice payment for Enterprise and Signature) and the Failed or Late Payments, Billing Contacts and Canceling Your SmartSuite Workspace articles