Invoices are under Workspace Administration > Plans & Billing > Billing History. Click an invoice number to download the PDF, then print it from your PDF viewer. Only members with the Administrator role can open billing details.
Plan Availability | All plan types |
Permissions | Requires Administrator role to access billing details. |
Platform | Web |
Related Reading |
Where can I find my invoices?
Follow these steps to view your complete billing history and access your invoices:
Log In: Ensure you are logged in with a user account that has the Administrator role.
Open Profile Options: Click on your user profile icon in the upper-right corner of the SmartSuite interface.
Go to Workspace Administration: Select Workspace Administration from the dropdown menu.
Navigate to Billing:
Open the Plans & Billing tab.
Click Billing History in the left navigation menu.
View Billing History:
Your complete billing history will appear in the Billing History section.
The list displays a summary of recent billing activities (last five invoices shown by default). Scroll down to view older invoices.
What the billing summary shows
Invoice Number: A unique identifier for each transaction.
Date: The invoice issuance date.
Description: A brief summary of the invoiced items.
Number of Users: Displays the count of users billed (if applicable).
Status: Indicates the current state of the billing activity (e.g., Paid, Pending).
How do I open or download an invoice?
To view specific invoice details:
Click the Invoice Number in the Billing History list.
Download a PDF copy of the invoice or transaction (e.g., credit notes).
How do I print an invoice?
To print your invoice:
Download the PDF:
Follow the steps above to download the invoice.
Open the PDF:
Use a PDF viewer like Adobe Acrobat (download here).
Print:
Select the Print option from the file menu in Adobe Acrobat or your preferred PDF viewer.
Frequently asked questions
Why did I get two invoices in one month?
One is the regular charge for the billing interval; the other is a prorated charge for members added during the interval, billed at the time they joined. See SmartSuite Billing Basics.
The invoice shows more users than we have. Why?
Each interval is billed for the licensed count at its start; reductions apply from the next interval. Check Manage Members for members you no longer need and email support@smartsuite.com with the invoice number if it still looks wrong.
Who receives invoice emails, and how do I change the address?
Billing contacts. An Administrator adds or removes them under Plans & Billing; see Billing Contacts.
Can I get an invoice for a specific period?
Billing History lists every invoice and credit note; scroll past the latest five to reach older ones and download each as a PDF.
Last verified 21 Oct 2026 against this article as Product wrote it in Feb 2025 and the Billing Basics and Billing Contacts articles