Plan Availability | Paid plans |
Permissions | Administrators: Can cancel workspaces |
Related Reading |
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Key Information
Administrator Access Required:
Only Administrators can cancel a SmartSuite workspace. If you no longer have administrative access, contact support@smartsuite.com for assistance.Trial Workspaces:
Trial workspaces don’t need to be canceled. Once the trial expires, the workspace is automatically converted to the Free Plan.
Canceling a Paid Workspace
To cancel your SmartSuite workspace:
Log in: Ensure you are logged in as a Member with the Administrator role.
Open User Profile:
Click your profile icon in the upper-right corner of the interface.
Navigate to Plans & Billing:
Select "Workspace Administration" > "Plans & Billing."
Cancel Workspace:
Click the Cancel Workspace button in the Plan Profile panel.
Confirm Cancellation:
Click Yes, Cancel My Workspace to confirm.
Refund Policy
SmartSuite does not offer refunds for canceled subscriptions.
When you cancel:
Monthly Plans: Your workspace will remain active until the end of the current month.
Annual Plans: Your workspace will remain active until your annual renewal date.
Cancellation prevents the workspace from renewing at the next billing interval.
What Happens to Your Data?
After cancellation, you can choose to:
Retain Your Data:
SmartSuite will securely store your workspace data in case you decide to renew in the future.
Note: This policy is subject to change.
Delete Your Data:
Contact support if you wish to have your workspace data permanently deleted.
Practical Scenarios and Use Cases
1. Retaining Data for Future Use
Scenario: Your organization is pausing a project but may return to SmartSuite later.
Solution: Opt to retain your workspace data during cancellation to ensure a seamless return in the future.
2. Switching to a Free Plan
Scenario: You want to stop paying but still need access to basic features.
Solution: Downgrade to the Free Plan by canceling your paid subscription; your workspace remains available with Free Plan limitations.
3. Resolving Access Issues
Scenario: The last administrator has left the organization, and no one can access the workspace.
Solution: Contact support@smartsuite.com to regain access and manage the workspace.