Sign in with Microsoft on the SmartSuite sign-in page works with personal Microsoft accounts (Outlook.com, Hotmail and Live). A work or school Microsoft 365 account, managed in Microsoft Entra ID, signs in through single sign-on (SSO), which an Administrator configures on the Enterprise and Signature plans.
Plan Availability | Sign in with Microsoft: all plan types. SSO with Microsoft Entra ID: Enterprise and Signature. |
Permissions | Every member signs in for themselves. Administrators configure SSO in Workspace Administration. |
Platform | Web |
Related Reading |
Sign in with Microsoft fails: check these four things, in order
Every member signs in for themselves. Administrators configure SSO in Workspace Administration.
The account type. A personal Outlook.com, Hotmail or Live account works; a Microsoft 365 work or school account is refused. See Which Microsoft accounts work.
SSO. Work accounts sign in through SSO on the Enterprise and Signature plans. See How do I sign in with a work or school Microsoft account?.
Email and password. Other plans sign in with email and password, Google, Apple or a personal Microsoft account. See Why does Sign in with Microsoft fail.
Every sign-in method. The full list is in Logging In & Out of SmartSuite.
Still stuck: select the chat button in the lower-right corner of SmartSuite. The last block of the panel shows the service status, and Send a message in the same panel reaches support. Include the account type and the message you saw. SSO setup is in Configuring Single Sign-On (SSO).
Which Microsoft accounts work with Sign in with Microsoft?
Account type | Sign-in route |
Personal Microsoft account (Outlook.com, Hotmail, Live) | Sign in with Microsoft on the sign-in page, on every plan. |
Work or school account (Microsoft 365, managed in Microsoft Entra ID) | Not supported by Sign in with Microsoft. Sign in through SSO (Enterprise and Signature), or with your email address and password. |
How do I sign in with a work or school Microsoft account?
An Administrator configures SSO with Microsoft Entra ID in Workspace Administration. The steps are in Configuring Single Sign-On (SSO).
Open app.smartsuite.com/login and sign in with your organization's single sign-on.
Note: SSO is on the Enterprise and Signature plans. Workspaces on other plans sign in with email and password, Google, Apple or a personal Microsoft account.
Why does Sign in with Microsoft fail for my company account?
Because the button accepts personal Microsoft accounts only; a Microsoft 365 work or school account is refused. Use SSO if your workspace has it, or sign in with your email address and password. Logging In & Out of SmartSuite lists every sign-in method.
Frequently asked questions
Does Sign in with Microsoft work on every plan?
Does Sign in with Microsoft work on every plan?
Yes, with a personal Microsoft account (Outlook.com, Hotmail or Live).
Can I use my Microsoft 365 work account without SSO?
Can I use my Microsoft 365 work account without SSO?
Not with Sign in with Microsoft. Sign in with your email address and password, or ask your Administrator about SSO, which is on the Enterprise and Signature plans.
Which plans include SSO?
Which plans include SSO?
Enterprise and Signature. Professional and Team workspaces do not include SSO.
Last verified 26 Oct 2026.