If SSO is turned off for a workspace, members who only signed in with SSO need a password to get back in. They set one with Forgot your password? on the sign-in page, or Support starts the reset for them.
If SSO is required and no Administrator can sign in, Support can turn off the Require SSO Login setting.
Example: a compliance team switches identity providers and turns SSO off for a day. Control owners who only ever used SSO select Login without SSO, reset their passwords and keep working on the week's control tests.
Plan Availability | Enterprise, Signature. |
Permissions | Administrators turn SSO on or off. Every member can reset their own password. |
Platform | Web |
Related Reading |
I cannot sign in with SSO: check these five things, in order
Members follow the first two checks. The rest need an Administrator.
SSO is off for the workspace. Select Login without SSO, then Forgot your password? to set a password. See Forgot my password.
No password is set. Reset it from the sign-in page, or ask Support to start the reset for you. See Forgot my password.
An Administrator wants SSO off. Go to Workspace Administration > Workspace Settings > Single Sign-On, select Edit, then Disable. See Configuring Single Sign-On (SSO).
No Administrator can get in. Ask Support to turn off the Require SSO Login setting. See Contact SmartSuite support.
The SSO setup itself. Check the domain, protocol and metadata. See Configuring Single Sign-On (SSO).
Still stuck: select the chat button in the lower-right corner of SmartSuite and choose Send a message. Include the workspace name, your email domain and whether SSO was turned off.
Scenario 1: an SSO-only member signs in after SSO is turned off
Select Login with SSO. SmartSuite looks for workspaces with SSO for your email domain.
If the list is empty, go back and select Login without SSO.
Select Forgot your password? and follow the steps to set a password.
Once the password is set, you sign in with email and password.
Scenario 2: Support helps a member with no password
Option A, you start the reset: Support guides you to the sign-in page. Select Forgot your password?, enter your email, then follow the reset email to create a password.
Option B, Support starts the reset: Support enters your email on the reset form for you. You receive the reset email and create a password.
Either way, once your password is set, you can sign in without SSO.
Scenario 3: turning off SSO for the workspace
Go to Workspace Administration > Workspace Settings > Single Sign-On.
Select Edit.
Select Disable.
Save the changes.
Members can then sign in without SSO. Members with no password use the reset steps above.
Scenario 4: SSO is required and no Administrator can get in
This usually comes from an SSO setup error. Contact Support to have the Require SSO Login setting turned off.
Note: Turning off SSO blocks SSO sign-in at once. It does not stop members from signing in with email and password after they reset their password.
Frequently asked questions
I only ever used SSO. How do I sign in now that it is off?
I only ever used SSO. How do I sign in now that it is off?
Select Login without SSO, then Forgot your password?, and set a password. Then sign in with your email and the new password.
Can Support reset my password for me?
Can Support reset my password for me?
Support can start the reset by entering your email on the reset form. You still set the new password from the email you receive.
Nobody can sign in because SSO is misconfigured. What now?
Nobody can sign in because SSO is misconfigured. What now?
Contact Support to turn off the Require SSO Login setting. Then fix the setup in Configuring Single Sign-On (SSO).
How fast does Support respond to SSO lockouts?
How fast does Support respond to SSO lockouts?
Response targets for SSO access issues are set in your support terms.
Need more help? Ask the SmartSuite Community, where builders, administrators and the SmartSuite team answer questions about building on SmartSuite. For your account, billing or data, select the chat button in the lower-right corner of SmartSuite to reach support.
Last verified 1 Nov 2026.