A Member Profile is the identity you sign in with, and it can open one or more workspaces. A workspace is a separate SmartSuite subscription with its own solutions.
You create a profile by signing up for a new workspace or by accepting an invitation. You sign in with email and password, with Google, Microsoft or Apple, or with single sign-on (SSO).
Example: an outside auditor is invited to a compliance team's workspace for SOC 2 fieldwork. She accepts the invitation, which creates her Member Profile, and later uses the same profile for a second client's workspace.
Plan Availability | All plan types. SSO sign-in is an Enterprise and Signature feature. |
Permissions | Every member manages their own profile. Administrators invite members and set their roles. |
Platform | Web |
Related Reading |
Profile and workspace: the difference
Member Profile: tied to one person and one email address. It gives access to one or more workspaces.
Workspace: one SmartSuite subscription with its own members, solutions, dashboards and settings.
Creating a Member Profile
There are two ways.
Sign up for a new workspace: go to app.smartsuite.com/login, select Sign Up and follow the prompts. The new workspace starts a 14-day trial of the Professional plan.
Accept an invitation: open the email titled Invitation to Join SmartSuite and select Accept Invitation. Then complete the registration steps in the browser.
Signing in and out
Go to app.smartsuite.com/login.
Enter your email and password, or sign in with Google, Microsoft or Apple ID.
On a workspace with SSO, enter your email, leave the password empty and sign in. Your identity provider takes over.
To sign out, select your profile photo in the upper-right corner, then Log Out.
Resetting your password
Select your profile photo in the upper-right corner.
Select Change Password and send yourself a reset link.
Open the SmartSuite Password Reset email and select Reset Password.
Set the new password.
Note: If you sign in with Google, Microsoft or Apple, reset the password with that provider. The same reset flow can also create a SmartSuite password, so you can sign in without the provider.
Frequently asked questions
Can I change the email address on my profile?
Can I change the email address on my profile?
No. Members cannot change the email address on their own profile. Contact SmartSuite support through the in-app messenger and ask for the change.
Can one profile open several workspaces?
Can one profile open several workspaces?
Yes. One Member Profile can belong to several workspaces. See Multiple workspaces in SmartSuite.
How do I sign in with SSO?
How do I sign in with SSO?
On a workspace with SSO, enter your email, leave the password empty and sign in. Your identity provider handles the rest.
I signed up with Google. Can I also use a password?
I signed up with Google. Can I also use a password?
Yes. Use the password reset flow to create a SmartSuite password. Then you can sign in either way.
Need more help? Ask the SmartSuite Community, where builders, administrators and the SmartSuite team answer questions about building on SmartSuite. For your account, billing or data, select the chat button in the lower-right corner of SmartSuite to reach support.
Last verified 1 Nov 2026.