When you create a new SmartSuite workspace, you choose the Data Region where its data is stored: the United States or the European Union. The workspace and its data are created in that region from the start.
The region applies to the whole workspace. You cannot change it yourself after the workspace is created.
Example: a compliance team in Germany must keep its vendor and policy data in the EU for its customers' procurement reviews. Its lead selects European Union on the setup step before finishing sign-up.
Plan Availability | All plan types. The Data Region is chosen when a workspace is created. |
Permissions | Anyone creating a new SmartSuite workspace. |
Platform | Web |
Related Reading |
Where the Data Region selector is
The selector is on the Setup Trial Workspace step of sign-up, below Workspace Name and Industry. It shows on every path into a new workspace:
Signing up as a new user with an email address.
Signing up as a new user with a social account.
Creating another workspace as an existing SmartSuite user.
The selector is filled in with the region suggested by where you sign up from. You can change it before you continue. If you reload the page partway through, your choice stays selected.
The two regions
Region. | Location. |
United States. | AWS (Amazon Web Services) in the Ohio region (US-East-2). |
European Union. | AWS (Amazon Web Services) in Ireland (EU-West-1). |
These are the same regions described in SmartSuite and GDPR.
Choosing a region
Most people can accept the suggested region. Change it in these cases:
European Union: your organization must keep data in the EU, a customer contract or procurement review asks for EU storage, or a security questionnaire asks where your data is held.
United States: you have no residency requirement, or your own policies ask for storage in the United States.
Note: The Data Region is set when the workspace is created. If you have a requirement to meet, choose the region before you finish sign-up.
After the workspace is created
Day-to-day use is the same in either region:
One address: there is no separate regional web address.
One sign-in: there is no second set of credentials.
Automatic routing: requests reach your workspace's region on their own.
Invitations follow the workspace: invites and shared links open in the workspace's region, wherever the person is.
Frequently asked questions
Can I change the Data Region after my workspace is created?
Can I change the Data Region after my workspace is created?
You cannot change it from within SmartSuite. On the Enterprise and Signature plans, Support can move an existing workspace from the US to the EU on request.
Can members in other countries use an EU workspace?
Can members in other countries use an EU workspace?
Yes. The Data Region decides where the data is stored, not who can reach it. Members sign in from anywhere.
Does the Data Region change which features I get?
Does the Data Region change which features I get?
No. Your plan decides the features. The Data Region decides where the workspace's data is stored.
Which region do older workspaces use?
Which region do older workspaces use?
Existing workspaces keep the region they were created in. If you are not sure which region a workspace uses, contact support.
Who do I ask about contractual data location commitments?
Who do I ask about contractual data location commitments?
Contact the sales team about Data Processing Agreements and contract terms on where data is stored. See SmartSuites Data Processing Addendum.
Need more help? Ask the SmartSuite Community, where builders, administrators and the SmartSuite team answer questions about building on SmartSuite. For your account, billing or data, select the chat button in the lower-right corner of SmartSuite to reach support.
Last verified 1 Nov 2026.