SmartSuite Subprocessors
Plan Availability | All plan types |
Permissions | General Access: View only (Administrators and users can review this list for data compliance). |
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SmartSuite collaborates with third-party service providers, known as subprocessors, to assist with data processing activities. These subprocessors play a critical role in delivering SmartSuite services, including hosting, billing, authentication, and customer support.
Before engaging a subprocessor, SmartSuite conducts thorough due diligence, including security and legal compliance reviews. Each subprocessor operates under contract terms that enforce adherence to applicable data protection laws.
Core Infrastructure Subprocessors
SmartSuite relies on the following subprocessors to host customer data and maintain its core infrastructure:
Entity | Services Provided | Country |
Amazon Web Services | Infrastructure (Cloud Service Provider) | USA |
Chargebee | Subscription management and billing | USA |
Stripe | Payment processing | USA |
Google Maps, Gmail | USA | |
Atlassian | StatusPage system status reporting | USA |
Filestack | File uploads | USA |
Forge Technology, Inc. | Integration services | USA |
OneSchema, Inc. | File import | USA |
Additional Subprocessors
SmartSuite uses other subprocessors to support various service functions:
Entity | Services Provided | Country |
Fireflies | Call recording and transcripts | USA |
Intercom | Customer support services | USA |
MailChimp | Email services | USA |
Zoom Video Communications | Video conferencing | USA |
Google Meet conferencing | USA | |
PartnerStack | Partner support services | USA |
Filestack | File uploads | USA |
Subprocessor Oversight
SmartSuite ensures that all subprocessors meet strict security and compliance standards:
Due Diligence: Comprehensive review of each subprocessor's security practices and legal compliance.
Contractual Agreements: Binding agreements enforce adherence to data protection laws.
Effective Date
The information in this article is current as of January 1, 2025. Updates will be made as subprocessors change or new ones are added.
Practical Scenarios and Use Cases
Ensuring Data Compliance
Scenario: Your organization needs to verify the subprocessors involved in data hosting and processing.
Solution: Use this list to confirm that all subprocessors comply with applicable data protection regulations.
Understanding Payment Services
Scenario: You need clarification on who handles payment processing for SmartSuite.
Solution: Refer to the "Core Infrastructure Subprocessors" table to see that Chargebee and Stripe manage billing and payment.
File Upload Security
Scenario: Your organization requires details about the security of uploaded files.
Solution: Refer to Filestack, listed under both Core Infrastructure and Additional Subprocessors.