A "Seats limit reached" message or a rejected invitation means every licensed seat in your workspace is taken. On Team and Professional, an Administrator adds seats in Plans & Billing; on Enterprise and Signature, seats are set by contract, so contact Sales. If the invitation simply never arrived, check the spam folder and resend.
Plan Availability | All plans. |
Permissions | Administrators: add or reduce licensed users and send invitations. |
Platform | Web |
Related Reading |
Seats limit reached or an invitation rejected: check these four things, in order
Administrators add or reduce licensed users and send invitations.
A free seat. Every licensed seat is used; deactivate a member or add seats. See Why was my invitation rejected?.
Team or Professional. Workspace Administration, Plans & Billing, Manage Users. See How do I add seats on Team or Professional?.
Enterprise or Signature. Seats are fixed by contract; contact Sales. See How do I add seats on Enterprise or Signature?.
The email. Spam folder, address typed correctly, resend from Manage Members. See The invitation was sent but not received.
Still stuck: select the chat button in the lower-right corner of SmartSuite. The last block of the panel shows the service status, and Send a message in the same panel reaches support. Include the workspace name and the invitee. Seat changes are described in Add or reduce paid seats.
Why was my invitation rejected?
No free seat. The workspace has used all of its licensed seats.
The email never arrived. The invitation was filtered to spam or junk, or the address was typed incorrectly.
How do I add seats on Team or Professional?
Click your profile icon in the top-right corner and select Workspace Administration.
Open the Plans & Billing tab and select Manage Users in the Plan Profile section.
Invite the new members. You are billed for the additional users, prorated for the rest of the current billing period.
Resend the invitation if one was rejected earlier.
How do I add seats on Enterprise or Signature?
Seat counts on these plans are fixed by your contract and do not change automatically. Contact Sales at sales@smartsuite.com to add seats; invitations become possible as soon as the subscription is updated.
The invitation was sent but not received
Ask the recipient to check their spam or junk folder.
Confirm the email address you entered is correct.
Resend the invitation from Workspace Administration > Manage Members.
Frequently asked questions
Are read-only users or form submitters billed?
Are read-only users or form submitters billed?
No. Only members with roles occupy licensed seats.
Does an invited member take a seat before accepting?
Does an invited member take a seat before accepting?
On Team and Professional you are billed when the invitation is accepted. On Enterprise and Signature an invitation occupies a seat as soon as it is sent.
Can I free a seat without deleting someone?
Can I free a seat without deleting someone?
Yes. Deactivate the member; an inactive member does not occupy a seat.
Last verified 26 Oct 2026.