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Add or Reduce Licensed Users (Members)
Add or Reduce Licensed Users (Members)

Add or reduce total licensed Users (SmartSuite Members) from your subscription

Peter Novosel avatar
Written by Peter Novosel
Updated over a week ago

So your team is growing and you need to add additional Members to your SmartSuite workspace? Did you recently license more Members? You can easily adjust your total Licensed Users - which sets the total number of active Members you can have at once - to right-size your subscription.


Add User licenses to your existing SmartSuite workspace

  1. Log in as a Member (with the Administrator role).

  2. Click on your user profile icon in the upper-right-hand corner of the SmartSuite interface to open your user profile options.

  3. Click Workspace Administration in the menu.

  4. Select the Plans & Billing tab.

  5. Click the Add Users link in the Plan Profile section.

  6. You will see an Add Users dialog that allows you to specify a new user quantity. Adjust this to meet your team's increased Member needs.

  7. Click Update Users. Note that you will be billed for the increased user quantity (prorated for the time remaining on your current subscription).

You can adjust the user count by typing a number in the Users dialog or by adjusting the slider as shown below:

Dynamically-Increased User Quantity

We understand that sometimes you don't know exactly how many people will join your SmartSuite team. No worries! As Administrators add Members, your plan's user quantity will automatically adjust to accommodate newly created or invited users.

Note that your SmartSuite workspace will be billed for the additional user, applying a prorated charge for the new user quantity for the remainder of your subscription term. Future renewals will likewise be billed with the new user quantity.


Reducing total licensed Users for your existing SmartSuite subscription

You can reduce the number of licensed SmartSuite Members through the same Add Users interface described above. Just move the selector back to the desired number of users and the click Update Users.

Note that you cannot reduce the licensed user count to a value smaller than the current total of Active and Invited Members. It's easy to check these values - just follow these steps:

  1. Log in as a Member (with the Administrator role).

  2. Click on your user profile icon in the upper-right hand corner of the SmartSuite interface to open your user profile options.

  3. Click Workspace Administration in the menu.

  4. Select the Manage Members tab.

  5. You will see the number of ACTIVE and INVITED users listed.

You can reduce the total Active and Invited user count by deleting unused or no longer needed Member profiles.


If you have any further questions, don't hesitate to click the chat button or send us email at support@smartsuite.com.

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