Is your team growing, or do you need to adjust the number of active Members in your SmartSuite workspace? SmartSuite makes it easy to manage your Licensed Users, allowing you to scale your subscription to meet your team’s needs.
Plan Availability | All plan types |
Permissions | Administrators: Can add or reduce licensed users and manage billing settings. |
Related Reading |
Adding User Licenses
To add user licenses to your existing SmartSuite workspace:
Steps to Add Licenses
Log in as a Member with the Administrator role.
Access Workspace Administration:
Click on your user profile icon in the upper-right corner.
Select Workspace Administration from the menu.
Navigate to Plans & Billing:
Click the Plans & Billing tab.
Select the Manage Users link in the Plan Profile section.
Invite or Remove Users:
To invite a new member, select “Invite New Members” and add the emails of new members.
To remove a member, select the three dots on the right-hand side of their profile, and select “Delete Member”.
Note: You will be billed for the additional users, with charges prorated for the remaining time on your current subscription.
Tip: The dynamic user quantity feature automatically adjusts your plan as new Members are added, ensuring seamless growth for your team.
Reducing User Licenses
If you need to reduce the number of licensed users:
Steps to Reduce Licenses
Follow steps 1–3 above to access the Manage Users interface.
Admins can adjust the user count by deleting members
How to Check Active and Invited Users
Access Workspace Administration:
Click on your profile icon and select Workspace Administration.
Navigate to Manage Members:
Select the Manage Members tab.
Review the number of Active and Invited users listed.
Reduce User Count:
Delete unused or no-longer-needed Member profiles to lower the total count.
Understanding Dynamic User Quantity
SmartSuite’s dynamic user quantity feature adjusts your plan automatically as new Members are added. Key points to remember:
Billing: Prorated charges apply for newly added users based on the time left in your subscription term.
Renewals: Future subscription renewals will reflect the updated user count. You will be billed for the then-current (at the time of the renewal) number of active users in your Workspace.
For additional assistance, click the chat button or email us at support@smartsuite.com.