What are active users in the system?

Active users refer to individuals who are currently using the system. You can find the current active user total and licensed user total in the "Manage Members" tab in the admin section. The numbers include "invited" and "available" users.

What happens when a user is removed?

When a user is removed, they become an "available" user for the remaining billing term (month or year). If you add another user later, it will utilize this available seat, and you won't be charged for an additional user.

What if there are no available users?

If you have zero available users, you need to add a seat to your workspace. This incurs a pro-rated charge for the new user for the remaining duration of your billing term (month or year).

Can I inactivate a user instead of deleting them?

Yes, you can choose to inactivate a user instead of deleting them. Inactive users lose all permissions and are not counted in the active user total. This allows you to retain the user's information without contributing to your active user count.

How does billing adjustment work at the end of the subscription term?

At the end of your subscription term, the licensed user count is adjusted to match your then-current active user count. If you deleted or have inactive users during the term, the next billing cycle will be adjusted accordingly. However, there is no mid-term refund for prorated amounts, as you retain the ability to add seats back at any time during the paid term.

What happens to deleted and inactive users?

Deleted and inactive users still appear in the fields they were into to via the Assigned to field, but their status is reflected in their profile (e.g., "Deleted User"). Inactive users, despite being visible, do not contribute to the active user count.