SmartSuite Support

A hard refresh, a cleared cache and a second browser fix most loading errors; then capture console errors for support.

Fix: a view will not load or shows a 404

Slow tables, stuck automations and 500 errors come from a crowded request queue. What raises the load and how to reduce it.

Fix: SmartSuite is slow or automations time out

A missing or read-only record after a form submission is usually in the Recycle Bin. A native form creates one record per submission.

Fix: a form submission created no record

A member cannot see a solution, table or record: check the role, then solution, table, field and record permissions, then sign in again.

Fix: a member cannot see a solution or record

Seats limit reached means every licensed seat is used. Add seats in Plans & Billing (Team, Professional) or through Sales (Enterprise).

Fix: seats limit reached or invitation rejected

Administrators and Solution Managers edit forms. Embed a form on a dashboard with the Custom Code widget (Embed URL or Embed HTML).

Fix: cannot edit or embed a form

Solution Managers and Administrators can add the Slack Send Message action and insert record fields into the message text.

Fix: Slack action missing or message lacks fields

Peter Novosel

Piercen Reid

Symptom-led fixes: a view that will not load, slow pages, missing records, seats and permission errors.

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

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