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Automation Action: Jira Cloud

Create or update Jira Cloud issues from a SmartSuite automation, with project, issue type and fields mapped from the record.

Written by Peter Novosel

The Jira Cloud actions create an issue or update an issue in a Jira Cloud project when a SmartSuite automation runs. Connect your Jira Cloud account once, then set the project, issue type, summary and fields from static text or the trigger record.

Plan Availability

All plan types.

Permissions

Administrators and Solution Managers: create and manage automations.

Platform

Web

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​SmartSuite Automation Actions

What do the Jira Cloud actions do?

An action runs after the trigger fires and the conditions are met. Create Issue adds an issue to a Jira Cloud project; Update Issue changes the issues that match the conditions you set.

What do I need before I start?

  • A Jira Cloud account and a Jira Cloud site.

  • The Administrator role or Solution Manager permissions in the solution; see Roles and Permissions Overview.

How do I add the action?

  1. In the top navigation, open the Solution menu (the arrow beside the solution name) and select Automations.

  2. In the Automations dialog, select Add Automation.

The Solution menu open with the Automations option
The Automations dialog with the Add Automation button

  1. Under When this happens, choose the trigger, for example When a Record is Created to create an issue or When a Record is Updated to update one.

  2. Under Then do this, open the Integrations section, select Jira Cloud and then Create Issue or Update Issue.

The Integrations section of the actions list with the Jira Cloud Create Issue and Update Issue actions

How do I connect my Jira Cloud account?

  1. In the action, select Connect.

The Jira Cloud action with the Connect button

  1. Sign in to Jira Cloud when prompted.

The Atlassian sign-in screen for the Jira Cloud connection

  1. Accept the permission request.

The Atlassian consent screen for SmartSuite access to Jira Cloud

  1. Close the dialog when the connection completes.

To remove the account later, select Disconnect in the action settings.

The connected Jira Cloud account in the action with a Disconnect button

How do I create an issue?

  1. Project: choose the Jira project.

  2. Issue Type: choose the type, for example Task, Bug or Story.

  3. Summary and Description: enter the text, static or mapped from the trigger record.

  4. Labels: add labels for categorization.

  5. Custom Fields: select Add Fields for the custom fields defined in the project.

  6. Select Save Automation.

  7. When prompted, select Yes, switch it on to activate the automation, or leave it off until you are ready.

How do I update an issue?

  1. Define the search condition that finds the issue: Issue ID, Summary, Description, Labels or Issue Type. Combine conditions with AND (all must match) or OR (any may match).

The Update Issue settings with a search condition on Issue ID

  1. Select Choose Field for each Jira field to update and enter the new value, static or mapped.

The fields to update in the Update Issue action

  1. Select Save Automation.

Note: Match the update fields to the field types in Jira; a value of the wrong type fails the action.

What can I build with it?

  • Bug tracking: a new bug report in SmartSuite creates a Bug issue in Jira.

  • Task sync: a task update in SmartSuite updates the matching Jira issue.

  • Feature requests: a new request creates a Story in Jira.

Last verified 22 Oct 2026 against the SmartSuite Automation Actions article and www.smartsuite.com/integrations

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