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Common Automation Error Troubleshooting
Common Automation Error Troubleshooting

Troubleshooting the most common error messages in SmartSuite's Automation History

Brian Dollen avatar
Written by Brian Dollen
Updated over a week ago

Input is Missing

Missing Input Error

This error happens when one of the actions in your automation has a field with a mismatched or deleted value.

In this case we're seeing our status field has an error. Going into the action I can see that the Appointment Status "Regular" doesn't exist, and is instead called "Regular Appointment", so changing to that option and saving the automation fixes the issue.

Field is Missing

This error happens when a field was deleted that was used as on output in an action.

Using the example above, this would mean if the field "Appointment Status" was deleted, you would instead get a "Field is Missing" error when the automation runs.

Missing Record ID in Inputs

This is typically caused by having an "Update Record" step that is updating a record that is not the triggering record. To fix this, you'll need to add a "Find Record" step before the "Update Record" action.

Google Integration Errors

When giving SmartSuite permission to Google, whether it be for Google Calendar, Gmail, or any other offering, don't forget to check the permission boxes in each prompt along the way! If you are having issues with your automation showing as a success but aren't seeing the Calendar event, Email, etc, you may have accidentally missed a permission.

To fix this, you'll need to remove this authentication and start over.
You can follow these steps:

  1. Under “Third-party apps with account access,” select Manage third-party access.

  2. Select the app or service you want to remove. (SmartSuite in this case. If there are multiple, pick the one that has the tool listed you're having issues with.)

  3. Select Remove Access.

  4. Re-authenticate with SmartSuite, making sure you check all boxes necessary to allow full access.

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