Troubleshooting SmartSuite automation errors often involves understanding common issues and how to resolve them. This guide outlines typical errors and provides step-by-step solutions.
Plan Availability | All plan types |
Permissions | Administrators, Solution Managers: Manage automations |
Common Errors and Solutions
1. Input is Missing
Error Description: This error occurs when an action in your automation references a field with a mismatched or deleted value.
Example: The "Appointment Status" field has an error due to a value change (e.g., from "Regular" to "Regular Appointment").
Solution:
Identify the problematic action in your automation.
Update the field value to match the new or correct option.
Save the automation to resolve the issue.
2. Field is Missing
Error Description: This error occurs when a field used as an output in an action has been deleted.
Solution:
Check the field referenced in the automation.
Replace or remove the deleted field to fix the error.
3. Email Sending Limit Reached
Error Description: On Trial and Free plans, there is a limit of 100 emails sent from SmartSuite native domains each calendar month.
Solution:
Integrate with your Gmail or Outlook email address to bypass this limit.
4. Usage Limit Reached
Error Description: This error indicates that your automation limit for the current calendar month has been reached.
Solution:
Wait until the 1st of the next month when usage resets.
Contact SmartSuite support if you believe this limit was reached in error.
5. Insufficient Authentication Scopes
Error Description: This error is common with Gmail and Outlook triggers. It happens when permissions required for the integration are not fully granted.
Example: Using the Gmail Trigger without granting inbox access.
Solution:
Re-authenticate the integration, ensuring all permission boxes are checked.
6. Missing Record ID in Inputs
Error Description: This error is caused by an "Update Record" step attempting to update a record that is not the triggering record.
Solution:
Add a "Find Record" step before the "Update Record" action.
7. Google Integration Errors
Error Description: Missing permissions in Google integrations (e.g., Google Calendar, Gmail) can cause automations to appear successful but fail to execute properly.
Solution:
Remove the authentication for SmartSuite in your Google Account:
Go to the Security section of your Google Account.
Under Third-party apps with account access, select Manage third-party access.
Choose SmartSuite and click Remove Access.
Re-authenticate with SmartSuite, ensuring all permission boxes are checked during the process.