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Why can't I reach SmartSuite or is it down for everyone: Check the service status

Open the chat button in the lower-right corner and scroll to the status block to see system status, 30 days of history and subscribe.

Written by Peter Novosel

SmartSuite's service status is shown at the bottom of the in-app chat panel. Click the chat button in the lower-right corner and scroll down; the last block reads "Status: All Systems Operational" or names the current issue. Click the block for 30 days of history and a Subscribe button for email, Slack or RSS alerts.

Plan Availability

All plan types.

Permissions

Every member can view the status and subscribe to updates.

Platform

Web

Related Reading

How do I see the current status?

  1. Click the chat button in the lower-right corner of SmartSuite.

  2. Scroll to the bottom of the panel.

  3. Read the last block. It shows "Status: All Systems Operational" with the date of the last update, or the current issue.

The status block at the bottom of the in-app chat panel showing All Systems Operational.

How do I see the history?

  1. Click the status block to expand it.

  2. Read the overall status, the operational history for the last 30 days and the incident log.

  3. Hover over a day to see its incidents and any downtime.

The expanded status view with 30 days of uptime history and the incident log.

How do I subscribe to status updates?

Updates are sent when an incident is detected, updated or resolved, by email, Slack or an Atom or RSS feed, in any combination.

The Subscribe button in the expanded status view with the email, Slack and feed options.

Email

  1. Click Subscribe.

  2. Enter the email address for the alerts.

  3. Click Subscribe Via Email.

The email subscription form for status updates.

Slack

  1. Click Subscribe.

  2. Click Subscribe Via Slack.

  3. Follow Slack's prompts to connect the channel.

The Slack subscription option for status updates.

Atom or RSS

  1. Click Subscribe.

  2. Click Atom Feed or RSS Feed to copy the feed URL into your reader.

The Atom and RSS feed links for status updates.

Last verified 22 Oct 2026.

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