SmartSuite bills each workspace per seat, monthly or annually. You pay for members with edit access, and changes in the middle of a cycle are prorated.
This article explains when charges happen. It covers upgrades, downgrades, adding and removing members, and billing cycles.
Example: a compliance team on the Professional plan adds six control owners a month before audit fieldwork. It pays a prorated amount for them now, and the full seat count from the next cycle.
Plan Availability | All plan types. |
Permissions | Administrators. |
Platform | Web |
Related Reading |
Moving from a trial to a paid plan
In Workspace Administration, select Plans & Billing.
Select Choose a Plan. On a paid plan, the button reads Change Plan.
Pick the plan and the number of seats, then confirm.
The first charge is taken right away, for the prorated amount on your seat count. See Select a Plan.
Who is billed
You pay for members with edit permissions.
Read-only members, commenters and people who submit forms are free.
An invited member is billed only after they accept the invitation and sign in.
Team has a minimum of 3 billable members. Professional has a minimum of 5. Enterprise has a minimum of 15.
Note: Billing is per workspace. A member who belongs to two workspaces is billed in each one.
The plans
Plan. | Price per seat per month. |
Team. | $15 billed annually, or $20 billed monthly. |
Professional. | $32 billed annually, or $36 billed monthly. |
Enterprise. | Custom pricing from Sales. |
Signature is priced per solution, not per seat. Its terms are set in your contract. See SmartSuite Plans, Features and Pricing.
Upgrades and downgrades
An upgrade takes effect right away. You pay the prorated difference for the rest of the cycle.
A downgrade takes effect at the start of the next billing cycle.
Billing cycles
You choose monthly or annual billing. With monthly billing, you are charged on the same day each month. With annual billing, you are charged once a year on the day the subscription started.
Each charge covers the seats you have at the start of the cycle.
Adding and removing members
Adding members above your seat count: you pay a prorated charge for the rest of the cycle.
Removing members: your bill does not drop right away. The next cycle bills the members active at its start.
Reusing a seat: a seat freed during the cycle can go to another member at no extra charge.
Tip: Removing a departing control owner frees the seat at once. Give it to the new owner in the same cycle and pay nothing extra.
Frequently asked questions
Is billing per workspace or per person?
Is billing per workspace or per person?
Billing is per workspace. Each workspace is billed on its own, and a member of two workspaces counts in both.
When am I charged after an upgrade?
When am I charged after an upgrade?
You are charged right away for the prorated difference. The new price applies in full from the next cycle.
Do I get money back when I remove a member?
Do I get money back when I remove a member?
No, removing a member does not change the current bill. The next cycle bills the members active at its start, and you can reuse the freed seat now.
Are read-only members billed?
Are read-only members billed?
No. Read-only members, commenters and form submitters are free. You pay for members with edit permissions.
When does a downgrade take effect?
When does a downgrade take effect?
A downgrade takes effect at the start of the next billing cycle. You keep your current plan until then.
Need more help? Ask the SmartSuite Community, where builders, administrators and the SmartSuite team answer questions about building on SmartSuite. For your account, billing or data, select the chat button in the lower-right corner of SmartSuite to reach support.
Last verified 1 Nov 2026.