Submit feature requests in the Idea Exchange: click the messenger bubble in the lower right of your Home or Account page, open View/Request New Feature, search for your idea, then vote on the existing request or click + Add Request. Status changes are emailed to you.
Plan Availability | All plan types |
Permissions | Available to all SmartSuite users. |
Platform | Web |
Related Reading |
I cannot find or submit a feature request: check these five things, in order
Every SmartSuite user on every plan can search, vote and post in the Idea Exchange.
Where the bubble is. The messenger bubble sits in the lower-right corner of the Home or Account page; open View/Request New Feature. See Where do I submit a feature request?.
An existing request. Search keywords first; vote and comment instead of posting a duplicate. See Search first.
The status. Open, Under Review, Planned, In Progress or Complete; filter by My Own. See Status filters.
Updates. You get an email when the status changes; the bell icon lists notifications. See What happens after I submit?.
A bug, not a feature. Bugs go to support; see Report a bug: what to include.
Still stuck: select the chat button in the lower-right corner of SmartSuite. The last block of the panel shows the service status, and Send a message in the same panel reaches support. Include the request title and what you expected. Bugs are reported as described in Report a bug: what to include.
What changed
26 Oct 2026. The Complete status description was rewritten without "now" and a checklist was added. No product behavior, limit or price changed; the Last verified date at the end is the date of this edit.
Where do I submit a feature request?
You can access the Product Roadmap directly through the SmartSuite Help Panel:
Click the Intercom messenger bubble in the lower-right corner of your Home Page or Account Page.
Select the View/Request New Feature tab to explore feature requests, vote, and add your own suggestions.
How do I use the Idea Exchange?
Search first
Before submitting a new feature request, check if someone has already suggested a similar idea:
Use the search bar to find keywords or phrases related to your idea.
Refine results by selecting categories to narrow your search.
If a similar request exists, you can:
Upvote the request to show your support.
Leave comments to provide additional context or suggest enhancements.
Submit a new request
If your idea isn’t listed, you can post a new request:
Click the + Add Request button.
Select the relevant category for your feature.
Provide a name and detailed description of your request.
Attach images or screenshots if needed to better illustrate your idea.
How do I sort and filter requests?
Sorting
Sort feature requests by:
New: Recently submitted ideas.
Trending: Popular requests gaining attention.
Top Requests: Most-voted ideas.
Status filters
Use filters to track the status of feature requests:
Open: Your request has been submitted.
Under Review: The feature is being evaluated for implementation.
Planned: The feature has been approved and added to the product roadmap.
In Progress: Development is actively underway.
Complete: The feature is live and available to all users.
You can also filter by My Own to view the status of all requests you’ve submitted or voted on.
Categories
The Idea Exchange organizes feature requests into categories to make exploration easier. Popular categories include:
Dashboards: Improvements to dashboard views.
Automations/Integrations: New automations or integration suggestions.
Field Types: Requests for additional field types.
Grid View: Enhancements to grid view functionality.
Hot Keys: Ideas for hotkeys to improve workflow efficiency.
How do I support an existing request?
To support an idea you like:
Click the up arrow to vote for a feature.
Add comments to provide additional insight or explain how the feature would benefit your workflow.
What happens after I submit?
SmartSuite keeps you informed about the progress of your feature requests:
Email Notifications: You’ll receive updates when a feature’s status changes, from review to completion.
Bell Icon: Access all notifications about the requests you’ve interacted with.
How the team responds
Our team reviews all requests daily and will communicate directly with you to:
Clarify your use case.
Ask for input during design and development.
Ensure the feature aligns with your needs.
Where is the full roadmap?
Stay informed about all feature requests and their progress via the Product Roadmap, where you can:
See which features are under review, planned, or in progress.
Monitor development updates and timelines.
Although not every request can be implemented, your feedback is critical to shaping SmartSuite’s future.
Frequently asked questions
Where do I send an enhancement request?
Where do I send an enhancement request?
Through the Idea Exchange: messenger bubble > View/Request New Feature > + Add Request. Search first; if the idea exists, vote and comment on it instead.
Is this the place to report a bug?
Is this the place to report a bug?
No. Bugs go to support; see Reporting a Bug to SmartSuite. The Idea Exchange is for new features and improvements.
How do I find out whether a feature is coming?
How do I find out whether a feature is coming?
Search the Idea Exchange and check the status: Open, Under Review, Planned, In Progress or Complete. Filter by My Own to see every request you submitted or voted on.
Will I hear back?
Will I hear back?
Yes. You receive an email when a request's status changes, and the bell icon lists notifications for requests you interacted with. The team reads requests daily and may ask about your use case.
Can every member vote?
Can every member vote?
Yes. The Idea Exchange is open to all SmartSuite users on every plan.
Last verified 26 Oct 2026.