SmartSuite AI is the set of AI features built into the platform. They are AI Field Agents in fields, the AI Workflow Agent in automations, Ask AI in SmartDocs, the SmartSuite MCP Server for assistants such as Claude and ChatGPT, and Create with AI for new solutions. A Workspace Administrator turns the features on and manages the model connections in Workspace Administration > AI Control Center.

Plan Availability	Team, Professional and Enterprise (the plans with SmartSuite AI on the pricing page); the 14-day free trial runs on Professional. Each feature article carries its own plan line.
Permissions	Workspace Administrators turn AI features on and manage connections in AI Control Center. Solution Managers configure agents on fields and in automations. Members use AI in the fields, documents and assistants they can already edit.
Platform	Web. Ask AI in a SmartDoc also works in the mobile app's Document View.
Related Reading	AI Control Center: Providers and Models AI Field Agents Automation Action: AI Workflow Agent SmartSuite MCP Server.

Which AI features are there?

The table lists each feature by the name the product shows, the name the pricing page uses where it differs, what it does and where you find it.

Feature.	Also called.	What it does.	Where you find it.
AI Field Agents.	AI Field Agents on the pricing page.	Runs a prompt on a record and writes the answer into the field: a summary, a category, a score, a date or an address.	Field Settings > AI Field Agent tab on a supported field, after an Administrator enables the feature.
AI Workflow Agent.	AI Workflow Agents on the pricing page.	An automation action that sends record data and files to a model and returns text or structured values for later steps.	Automations > add an action > AI Workflow Agent under Integrations.
SmartSuite AI Assistant in SmartDocs.	Ask AI in the editor; SmartDoc Copilot on the pricing page.	Drafts text from a prompt, or rewrites, shortens, summarizes and fixes the text you highlight.	Type / in a SmartDoc field and choose Ask AI; also in the mobile app's Document View.
SmartSuite MCP Server.	Hosted MCP Server and Local MCP Server on the pricing page.	Connects Claude, ChatGPT, Claude Code, Cursor and other MCP tools to your workspace to ask questions, update records and build.	Add SmartSuite from the assistant's connector directory, or use the server URL in any MCP tool.
Create with AI.	Create using AI on the pricing page.	Builds a new solution with tables, fields and views from a description.	Home page > + New Solution > Create with AI (Solution Creators and Administrators).
AI Control Center.	AI Admin Controls on the pricing page.	Where Administrators turn AI features on, add provider connections, set MCP Access and read the usage log.	Profile menu > Workspace Administration > AI Control Center.

Which AI model does SmartSuite use?

Every workspace includes a SmartSuite Trial connection with 100 free requests and no API key, so AI Field Agents and the AI Workflow Agent work before you add a provider. For continued use, a Workspace Administrator adds a connection with your own API key from OpenAI, Anthropic, Google Gemini, Amazon Bedrock, Azure OpenAI, Perplexity, Nscale, IBM watsonx or xAI.

A connection bundles the provider, the model and the key. It can be limited to selected solutions and to either agent feature. The model picker shows a curated list per provider with a price indicator ($ to $$$$) and icons for PDF and image support. Each AI Workflow Agent action and each AI Field Agent runs on one connection, so a high-volume field can use a low-cost model while a complex analysis uses a flagship model.

Who controls AI in a workspace?

AI Control Center in Workspace Administration is where Workspace Administrators:

Turn AI Field Agents on or off for the whole workspace; agent configurations are kept when the feature is off.
Add, test, disable and delete provider connections. API keys are encrypted at rest and visible only to Administrators.
Limit each connection to selected solutions and to the AI Workflow Agent, AI Field Agents or both.
Allow or block Internet Search for agents; it is off by default.
Set MCP Access to Disabled, Read-Only (the default) or Read & Write for every connected assistant.
Read the usage and activity log of each connection: where it is used, and every call with the feature, solution, date and result.

The steps are in How do I turn AI on and control who uses it: AI Control Center for Administrators.

How is my data handled when I use AI?

AI acts within your permissions. An agent reads the fields and files its prompt references, and an assistant connected over MCP sees exactly what the connected Member can see and does only what that Member can do. Every AI change is recorded. A value written by a Field Agent shows Updated by AI in the record's activity history, and a change made through MCP is attributed to both the Member and the assistant.

SmartSuite's AI sub-processor is OpenAI, LLC: content is sent for the request only and is not used to train models (see SmartSuite Subprocessors). When you connect your own provider key, requests go to that provider under your agreement with it. Workspaces hosted in the European Union are served from the EU region, including MCP traffic.

What does SmartSuite AI cost?

SmartSuite AI is listed on the Team, Professional and Enterprise cards of the pricing page at the plan price. Team is $15 per user per month billed annually ($20 billed monthly), Professional $32 ($36 billed monthly) and Enterprise is priced by sales. The SmartSuite Trial connection gives 100 free requests per workspace. After that, agents stay enabled but each run fails with an inline message until an Administrator adds a connection with your own provider key. A run you stop still counts as a request, because the request was already sent.

What are the limits?

Limit.	Value.
Free requests on the SmartSuite Trial connection.	100 per workspace, with no API key.
Files sent to a model by an agent.	PDF, CSV, Excel and image files, under 50 MB per file and 50 MB in total per request.
Attachments and Internet Search.	Shown only when the selected model supports files and images, or browsing.
Models per AI Workflow Agent action.	One. Each action in an automation can use a different connection.
Prompt in an AI Field Agent.	Must reference at least one field.
Automation actions.	An AI Workflow Agent step counts toward your plan's automation actions per month, like any other action.
MCP Access.	Read-Only by default; the stricter of the workspace setting and the connection's own scope wins.

Frequently asked questions

How do I start using AI in SmartSuite?

Ask a Workspace Administrator to open Workspace Administration > AI Control Center and turn on AI Field Agents; the SmartSuite Trial connection with 100 free requests is already there. Then open Field Settings on a supported field, select the AI Field Agent tab and write a prompt that references at least one field. See AI Field Agents: configure, run and troubleshoot.

Can I connect ChatGPT or Claude to SmartSuite?

Yes. Claude and ChatGPT list SmartSuite in their directories, and any other tool that supports remote MCP servers connects with the server URL https://app.smartsuite.com/v1/mcp. See SmartSuite MCP Server.

Does SmartSuite or its AI provider train on my data?

SmartSuite's AI sub-processor, OpenAI, LLC, receives content for the request only and does not use it to train models. A provider you connect with your own key processes requests under your agreement with that provider.

What happens when the 100 free requests run out?

Agents stay enabled and each run fails with the inline message No AI requests left. An Administrator adds a connection with your own provider key in AI Control Center > Providers and Models and enables it for the feature and solution.

Can AI build a solution or a table for me?

Yes. Create with AI on + New Solution builds a new solution from a description. An assistant connected over MCP with Read & Write access can create tables, fields, views, forms and automations in a workspace you choose.

How do I see what AI changed?

The record's activity history shows Updated by AI on a field written by an agent, and a change made through an assistant is attributed to both the Member and the assistant. In AI Control Center, each connection's Activity History lists every call with the feature, solution, date and result.

Last verified 24 Oct 2026.

What is SmartSuite AI: every AI feature, where it lives and how to turn it on