@everyone is not available in my solution: check these three things, in order
Work down the list; each item links the section that explains it. If you cannot change the solution's permissions, send this page to the person who manages the solution.
Not every member has access. @everyone works only when all workspace members can access the solution. See Why the @everyone Mention Might Not Work.
Advanced Permissions are on. Disable them for the solution. See Common Issues and Troubleshooting.
All Members do not have full access. Give All Members full access to the solution and save. See How to Enable the @everyone Mention.
Still stuck: select the chat button in the lower-right corner of SmartSuite. The last block of the panel shows the service status, and Send a message in the same panel reaches support. Include the solution name and who cannot be mentioned. Solution permissions are described in Solution Permissions: who can see and edit.
How does the @everyone mention work in SmartSuite Solutions, and how can I enable it?
The @everyone mention in SmartSuite Solutions is a convenient feature that allows you to notify all members of your Workspace within a Solution. However, its functionality depends on the access permissions set for the Solution. Below, we explain how the feature works, why it might not be available, and how to enable it.
Why the @everyone Mention Might Not Work
The @everyone mention will only work if all Workspace members have access to the Solution. If even one member does not have access, the feature will not be available. This ensures that notifications are only sent to users who can view the Solution and its content.
How to Enable the @everyone Mention
To enable the @everyone mention in a Solution, you need to adjust the Solution’s permissions to ensure that all Workspace members have access. Follow these steps:
Access the Solution Settings: Navigate to the Solution for which you want to enable the @everyone mention.
Update Permissions: Disable Advanced Permissions for the Solution.
Grant Access to All Members: Select the option that gives "All Members" full access to the Solution.
Save Changes: Confirm and save your changes.
Once these steps are completed, the @everyone mention will become available in comments within the Solution.
Common Issues and Troubleshooting
Partial Access: If some members still cannot access the Solution, double-check the permissions to ensure that "All Members" have been granted access.
Advanced Permissions Enabled: If Advanced Permissions are enabled, the @everyone mention will not work. Make sure to disable this setting.
By ensuring that all Workspace members have access to the Solution, you can fully utilize the @everyone mention feature to streamline communication and collaboration.
Related Topics
Last verified 26 Oct 2026.