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Communication Center: Connecting Gmail

Connect your own Gmail account from the Email tab of a record or from Personal Information, then send and receive email inside records.

Written by Emma Montgomery

Connect your Gmail account from a record's Communication Center: open the Email tab, select New Email, choose Manage Email Accounts in the From list and click Add Gmail Account. One Gmail account can be connected per member; remove it from the Connected Emails section of your profile.

Plan Availability

Professional, Enterprise and Signature; the pricing page (www.smartsuite.com/pricing, read 22 Oct 2026) lists Gmail and Outlook integrations on the Professional card.

Permissions

Every role, Guests included, connects their own account, as the Communication Center article states. The account must be yours and not shared.

Platform

Web

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How do I connect Gmail from a record?

  1. Open any record.

  2. Click the chat icon (the comments field) in the upper-right corner.

  3. Open the Email tab. If it is not shown, enable it in the Communication Center settings (the gear icon).

  4. Select New Email.

  5. In the From list, choose Manage Email Accounts. Your profile opens at the Connected Emails section.

  6. Click Add Gmail Account.

  7. Grant the permissions Google asks for, so SmartSuite can view, send and receive email inside records.

  8. Close the profile with the X in the upper-right corner.

A new email being composed in the Communication Center of a record.

The From list with Manage Email Accounts selected.

The Connected Emails section with the Add Gmail Account button.

The Connected Emails section after a Gmail account was added.

Note: Google shows its standard warning for any third-party integration. The permissions asked for depend on your Google Workspace configuration.


How do I pick the connected account when I write an email?

Select New Email in the Email tab and choose the connected Gmail account in the From list.

The From list showing a connected Gmail account.

How do I connect Gmail from my profile?

  1. Click your profile icon and select Personal Information.

  2. Open the Connected Emails tab.

  3. Click Add Gmail Account.

  4. Grant the requested permissions.

The Personal Information page with the Connected Emails tab selected.

The Connected Emails section listing the connected account.

How do I remove a connected account?

  1. Open the Connected Emails section of your profile.

  2. Click the trash icon next to the account.

Important: Only one Gmail account can be connected at a time. Remove the current account before adding a different one.


Frequently asked questions

The first question came from a conversation this month.

How do I refresh my Gmail credentials?

Remove the account from the Connected Emails section of your profile (the trash icon), then add it again with Add Gmail Account and grant the permissions when Google asks.

Can I connect two Gmail accounts?

No. One Gmail account is connected per member. Remove the current one first, then add the other.

Why does Google warn me when I connect?

Google shows a standard warning for every third-party integration. Granting the permissions lets SmartSuite view, send and receive email inside records on your behalf.

Last verified 26 Oct 2026.

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