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Communication Center: Connecting Outlook

Send email without leaving SmartSuite by using your own Outlook account

Emma Montgomery avatar
Written by Emma Montgomery
Updated over a week ago

Link your Outlook account to SmartSuite so you can send and receive emails within records.

Your email account should be unique to you and not shared with anyone else on your team. The Outlook or other Microsoft email address you add should be the one that you typically use for sending messages to your contacts. By connecting your personal email account, you authorize SmartSuite to send emails to your contacts using your company’s email servers.

NOTE: This feature is available on the Professional and Enterprise plan.

Connecting from the Communication Center

To link your Outlook account with SmartSuite:

  1. Open up any record

  2. In the top right corner, click on the chat icon (comments field).

  3. Click on the Email tab (if this is not enabled you will need to go into the settings to toggle it).

  4. Select New Email

  5. In the From field dropdown select Manage Email Accounts.

  6. Your profile will open to the Connected Emails section for you to create the connection.

  7. Select Add Microsoft Account.

    • During the authentication process, you will see a window that lists the permissions SmartSuite requests access to. This is a standard warning that Microsoft shows for any third-party integration. Granting this access will allow you to view, send, and receive emails with Outlook inside of SmartSuite records. You must grant these permissions for the integration to work.

    • When adding your Microsoft account to SmartSuite the requested permissions may vary based on the configuration of your Microsoft organization.

  8. Close the profile popup by clicking the X icon in the upper-right corner.

  9. Now when you click New Email you will be able to select your connected Microsoft email account.

Creating a new email in Communications Center:

Selecting Manage Email Accounts:

Select Add Microsoft Account:

Microsoft Account Successfully Added:

Selecting a Connected Microsoft Email account:


Connecting Outlook from Workspace Settings

Note: You can also manage your connected email accounts from your Personal Information.

  1. To connect an email to your SmartSuite workspace, click on your profile dropdown.

  2. Select Personal Information.

  3. Click on the "Connected Emails" tab to authenticate your email.

  4. Select Add Microsoft Account (Gmail is coming soon!)

    • During the authentication process, you will see a window that lists the permissions SmartSuite requests access to. This is a standard warning that Microsoft shows for any third-party integration. Granting this access will allow you to view, send, and receive emails with Outlook inside of SmartSuite records. You must grant these permissions for the integration to work.

    • When adding your Microsoft account to SmartSuite the requested permissions may vary based on the configuration of your Microsoft organization.

Select Connected Emails in User Profile:

Connected Emails Section:


Removing a Connected Microsoft Account

You can remove a connected Microsoft account by clicking the trash icon displayed to the right of the account.

NOTE

You can only have one Microsoft account connected to your SmartSuite profile at a time. To add a different account, first remove any existing account from the profile.


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