Connect your Outlook account from a record's Communication Center: open the Email tab, select New Email, choose Manage Email Accounts in the From list and click Add Microsoft Account. One Microsoft account can be connected per member, and the Connected Emails section of your profile is where you remove it.
Plan Availability | Professional, Enterprise and Signature. |
Permissions | Every role, Guests included, connects their own account, as the Communication Center article states. The account must be yours and not shared. |
Platform | Web |
Related Reading |
How do I connect Outlook from a record?
Open any record.
Click the chat icon (the comments field) in the upper-right corner.
Open the Email tab. If it is not shown, enable it in the Communication Center settings (the gear icon).
Select New Email.
In the From list, choose Manage Email Accounts. Your profile opens at the Connected Emails section.
Click Add Microsoft Account.
Grant the permissions Microsoft asks for, so SmartSuite can view, send and receive email.
Close the profile with the X in the upper-right corner.
Note: The permissions Microsoft asks for depend on your organization's Microsoft configuration.
How do I pick the connected account when I write an email?
Select New Email in the Email tab and choose the connected Microsoft account in the From list.
How do I connect Outlook from my profile?
Click your profile icon and select Personal Information.
Open the Connected Emails tab.
Click Add Microsoft Account (or Gmail Account).
Grant the requested permissions.
How do I remove a connected account?
Open the Connected Emails section of your profile.
Click the trash icon next to the account.
Important: Only one Microsoft account can be connected at a time. Remove the current account before adding a different one.
Frequently asked questions
The first question came from a conversation this month.
Where is the Communication Center on a record?
Where is the Communication Center on a record?
Open the record and click the chat icon in the upper-right corner. The Communication Center opens with the comments; the Email tab appears once email is enabled in its settings.
Can I connect more than one Microsoft account?
Can I connect more than one Microsoft account?
No. One Microsoft account is connected per member. Remove the current one from Connected Emails first, then add the other.
Can my team share one connected account?
Can my team share one connected account?
No. The connected account must be unique to you and not shared with other members; each member connects their own.
Last verified 23 Oct 2026.