Get insights and manage your workspace limits more effectively with the new Usage page in Workspace Administration. Track automation runs, API calls, and configure auto-increment options to avoid service interruptions.
Plan Availability | All paid plans with varying limitations |
Permissions | Administrators – Full access to view and configure usage limits |
Related Reading |
Feature Overview Video
Overview
The Usage section gives Workspace Administrators a real-time view of system usage and tools to manage limits efficiently.
You’ll find three main tabs:
Automations Usage
API Requests (Integrations)
Auto-Increment Settings
🔁 Automations Usage
What It Shows
Displays the number of automation runs used in the current month.
Up to 12 months of usage history via dropdown.
A color-coded progress bar indicates usage status.
Usage Progress Colors
0–79%: Green
80–89%: Yellow
90–99%: Orange
100%: Red (limit reached)
Add-On: Extra Automation Runs
$15 per additional 1,000 runs
Managed via auto-billing toggle in Usage tab
Add-ons do not roll over to the next month
Auto-billing enabled by default
Notifications sent for each purchase (in-app + email)
Setting | Behavior |
Auto-Billing On | Charges $15 as soon as you hit the limit |
Auto-Billing Off | Automations pause until the next month |
🔌 API Requests (Integrations)
What It Shows
Monitors API usage including activity from tools like Zapier, Make, Relay, Ply, and Softr and your own custom API integrations
Same progress bar and color logic as automations
12 months of usage history available
Add-On: Extra API Requests
$15 per additional 1,000 API requests
Auto-billing toggle in the Usage tab
Auto-Billing Status | Behavior |
Enabled | Charges $15 immediately at limit |
Disabled | Up to 125% allowed with throttling (5 → 2 calls/sec) |
🔁 Auto-Increment Management
Auto-increment helps you continue using Automations or API requests even after hitting limits.
When OFF
At 80%, a yellow warning appears
At 100%, a red warning appears
User is prompted to enable auto-billing or upgrade
When ON
If usage hits 100%, SmartSuite logs the date/time of each auto-charge
Shows a table of up to 8 recent charges, with an option to Show More
A confirmation modal appears when turning auto-increment on or off.
Summary Table
Feature | Default | Cost | Rollover | Notification | Purchase Condition |
Automations | Enabled | $15 / 1,000 runs | No | Yes (Email + In-app) | At 100% only |
API Calls | Enabled | $15 / 1,000 calls | No | Yes | At 100% only |
Real-World Use Cases
GRC (Governance, Risk, and Compliance) Workflows
Scenario: The Compliance team uses automations to trigger risk assessments and log audit trails for every policy update.
Solution: Enable auto-increment for automation runs to ensure that GRC processes, such as policy approvals and audit logging, are never interrupted due to usage limits.
BCP (Business Continuity Planning) Workflows
Scenario: During a system disruption, the BCP team relies on APIs to communicate with third-party monitoring and alerting tools.
Solution: Turn on auto-increment for API calls to maintain connectivity and ensure continuity communications and alerts are delivered without delay during a critical event.
ITSM (IT Service Management) Workflows
Scenario: The IT team automates incident ticket creation and SLA escalations in SmartSuite via automation rules and integrations with support systems.
Solution: Use the Usage page to monitor limits and activate auto-billing so that automation flows like ticket routing or priority escalation continue running even at peak times.
Operations Workflows
Scenario: The Operations team manages recurring tasks and supply chain updates through automated table actions and API-based vendor notifications.
Solution: Track automation and API usage proactively and enable auto-billing to ensure business operations run smoothly without hitting monthly thresholds.