How to Report a Bug
If you’re encountering a bug in the SmartSuite platform, follow these simple steps to create a bug ticket and help us resolve the issue quickly.
Reporting a Bug
Open the Messenger
Click on the blue Intercom messenger icon located at the bottom right corner of any SmartSuite page.
Start a Conversation
In the window that appears, select Send us a message.
Choose "Report an Issue"
From the options displayed, click Report an Issue.
Select the Type of Issue
Choose the category of your issue (e.g., Mobile App, Desktop, etc.).
Submit the Bug Report
Click Create a ticket to proceed.
Creating a Ticket
When creating a ticket, include as much detail as possible to help our team investigate and resolve the issue efficiently.
Information to Provide:
Title: A brief description of the issue you are experiencing.
Description: A detailed explanation of the problem, including steps to reproduce the bug.
Screenshots or Videos: Visual evidence of the issue to help us understand it better.
Error Console Logs: Screenshots of your open error console are extremely useful for debugging. Here’s a guide on how to open your console.
Browser Link: Include the direct link to the page where the issue occurred.
Once you are finished, select "Create ticket" to submit.
What Happens Next?
Confirmation
After submitting, a confirmation window will appear, verifying that your bug report has been received.
Email Updates
All replies and updates related to your ticket will be sent to the email associated with your account.
Track the Ticket
Go to Messages to check the status of your report.
When the ticket is actively being worked on, it will display the current progress in the conversation.
Additional Information Requests
If our team needs more details, the ticket will display as "Waiting on you." Please respond promptly with the requested information to avoid delays.