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Regional Access Restrictions
Regional Access Restrictions

Understand where SmartSuite usage is restricted and how to download your data if needed

Peter Novosel avatar
Written by Peter Novosel
Updated over 3 weeks ago

Plan Availability

All plan types

Permissions

General Access: Users in restricted regions cannot access SmartSuite.

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Overview

The use of SmartSuite is restricted in certain regions subject to United States sanctions and export control laws. More details can be found in our Terms of Service.

If you are located in one of these restricted regions, we recommend downloading any data you wish to keep and discontinuing use of the SmartSuite platform immediately.

If you believe your access to SmartSuite should not be restricted, please contact our support team. for assistance.


Downloading Your SmartSuite Data Prior to Deactivation

SmartSuite data can be downloaded one Table at a time. To download a complete Solution, you need to download the data from each Table individually. Follow these steps to download a Table to CSV, Excel, Google Sheets, or PDF:

1. Downloading a Table

  1. Navigate to the Solution containing the Table.

  2. Create a New View in the Table you want to download from.

  3. Select All Fields:

    • In the "Fields to Display" toolbar, click Select All.

  4. Export the Table:

    • Click the 3-dot menu and hover over Export.

    • Select one of the available formats:

      • Adobe PDF

      • Microsoft Excel (XLSX)

      • Google Sheets

      • CSV
        ​


2. Downloading an Entire Solution

Since data can only be exported one Table at a time, repeat the Downloading a Table steps for each Table in the Solution.

Note: Attachments are not included in exports and must be downloaded manually.

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