Forgot my password

Reset your forgotten SmartSuite password

Peter Novosel avatar
Written by Peter Novosel
Updated over a week ago

So you forgot your SmartSuite password? No worries, we're here to help! It's easy to reset, just follow these simple steps:

  1. Go to to bring up the login page.

  2. Click on Forgot your password?

  3. Complete the EMAIL field on the Forgot your password form

  4. Click Send Password Reset Link button.

  5. Open the email that you receive.

  6. Click the Reset My Password button

Can you walk me through the whole reset process?

We sure can! The screenshot below shows the location of the Forgot your password link. Just click it to get started...

That link brings up the Password Reset Request page...

You'll receive an email from SmartSuite that looks like this...

The Reset My Password button brings up the actual Reset Your Password page - just enter a new password twice and click the Reset My Password button. That's it!

Be aware that you will receive error messages if:

  • Your new passwords don't match - you'll be asked to retype them

  • Your new password doesn't meet the minimum requirements for password strength

  • Your password matches a password you have used previously

What are SmartSuite's password strength requirements?

Your password needs to meet all of these requirements:

  • Minimum of 8 characters

  • At least 1 upper-case character

  • At least 1 lower-case character

  • At least 1 number or special character

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