Plan Availability | All plan types |
Permissions | General Access: Reset your password using the Forgot Password link. |
Related Reading |
How to Reset Your Password
Follow these steps to reset your SmartSuite password:
Go to the Login Page:
Visit https://smartsuite.com/login.
Click on Forgot Your Password?:
Locate and click the "Forgot your password?" link on the login page.
Complete the Form:
Enter your email address in the EMAIL field of the "Forgot Your Password" form.
Submit the Request:
Click the Send Password Reset Link button.
Open the Password Reset Email:
Check your inbox for an email from SmartSuite.
Click the Reset My Password button in the email.
Set a New Password:
Enter your new password twice on the "Reset Your Password" page.
Click the Reset My Password button to finalize the process.
Walkthrough of the Reset Process
Starting the Reset:
The "Forgot your password?" link is located on the login page. Click it to access the Password Reset Request page.
Password Reset Request Page:
Fill out the required email field and submit the form.
Reset Email:
You will receive an email from SmartSuite. It includes a Reset My Password button to proceed to the next step.
Reset Your Password Page:
Enter a new password twice. Ensure your new password meets the requirements below.
Common Errors and Tips
Passwords Don't Match:
If your passwords don’t match, you will be prompted to retype them.
Password Strength Issues:
Your new password must meet SmartSuite’s password requirements (see below).
Reused Passwords:
Using a previously used password will result in an error message.
SmartSuite's Password Strength Requirements
Your password must include:
A minimum of 8 characters.
At least 1 upper-case character.
At least 1 lower-case character.
At least 1 number or special character.
Practical Use Cases and Scenarios
1. Recovering Access After Forgetting Password
Scenario: A user cannot log in due to a forgotten password.
Solution: Follow the reset steps above to regain access.
Outcome: Access restored quickly with a new password.
2. Updating Password for Security
Scenario: A user wants to update their password for security reasons.
Solution: Use the "Forgot your password?" link to reset and create a stronger password.
Outcome: Improved account security.
3. Resolving Login Issues Due to Expired Passwords
Scenario: A user is locked out due to an expired password.
Solution: Reset the password through the provided link and meet password strength requirements.
Outcome: Successful login with a secure, updated password.