Can I get a Refund?
Peter Novosel avatar
Written by Peter Novosel
Updated over a week ago

We're really sorry to hear that you want a refund, and we would love to better understand why you're leaving us. At SmartSuite, we work every day to make your work easier, and we value all feedback - let us know what we can do better!

Please reach out to us by clicking the chat icon or sending an email to

Subscription Cancellation Policy

To ensure your access to paid features is never interrupted, paid SmartSuite plans are subscriptions that auto-renew by default. You can cancel this auto-renew at any time to cancel your subscription.

Canceling auto-renewal prevents your payment method from being charged at your next billing date, or if you pay by invoice, prevents your next invoice from being issued. Your current subscription (the time you already paid for) is not affected.

If you are sure you want to cancel your subscription you can follow the instructions outlined in this article. Once cancelled, your workspace will be set to non-renewing status. You can continue to use SmartSuite until the end of your current subscription term, at which time the workspace will be deactivated.

What if I live in a region that legally requires refunds?

If you live in a region with a mandatory refund policy, you may be eligible for a refund. We can only issue refunds if you take the following steps within the period of time specified by the regional law that mandates such refund:

  1. Contact support at

  2. If you live in a region that legally requires us to provide refunds, please let us know which region that is. Failure to provide this information may lead to delay or denial of the refund request.

Special cancellation cases

Outstanding Invoices

If you currently have an unpaid invoice, you won't see the option to cancel auto-renew. Please contact us at to cancel your workspace.

Sales-Assisted Workspace

If you worked with our sales team to set up your workspace, please contact us at to cancel your workspace.

Did this answer your question?