SmartSuite Automations help you save time by handling repetitive tasks, notifications, and integrations—without any code. This guide explains how automation limits work, what happens when you exceed them, and how the new Automation Runs Add-On helps you stay productive.
Plan Availability | All plan types with varying limitations |
Permissions | Administrators – Receive usage notifications and manage automation billing and settings |
Related Reading |
🔧 Automation Limits Overview
Automation Counts
Up to 50 automations per Solution
Inactive automations still count toward the limit
Each automation can include up to 10 actions
Monthly Automation Action Limits by Plan
Plan | Monthly Actions Included |
Free | 100 |
Team | 5,000 |
Professional | 50,000 |
Enterprise | 250,000 |
Every time an automation runs, each action counts toward your monthly total.
Example: An automation with 5 actions will use 5 of your available actions every time it runs.
Limits reset monthly, even on annual plans.
⚠️ What Happens When You Hit Your Limit
Automation Pauses
All automations stop running once your plan’s monthly action limit is reached.
Failed runs will be marked and can be retried manually once your quota resets.
Notifications & Warnings
Trigger | What Happens |
90% of limit used | Admins receive an email, SmartSuite notification, and see a usage popup in the automations panel |
100% of limit reached | Admins receive a second notification and automations are disabled |
➕ NEW: Automation Runs Add-On
To help you stay operational even after hitting limits, SmartSuite now offers automation overages.
Add-On Details
Cost: $15 per additional 1,000 automation runs
Auto-billing toggle: Available in Workspace Administration > Usage tab
Monitoring usage: Admins can view current usage and add-on purchases in the Usage tab
Unused add-ons: Expire at the end of the month (they don’t carry over)
Auto-Billing Toggle Options
Status | Behavior |
Enabled | Additional automation runs will be automatically billed in 1,000-run packs |
Disabled | Automations will pause at the limit and resume with the next month’s reset |
📧 Email Sending Limits
For Free and Trial Plans:
Limit: 100 emails/month using SmartSuite’s default domains
Workaround: Connect Gmail or Outlook to increase limits via automation or the Communication Center
✅ Practical Scenarios and Use Cases
1. Managing Monthly Automation Usage
Scenario: Your workspace frequently hits the monthly action limit.
Solution: Enable the automation add-on to purchase additional runs automatically and avoid disruptions.
2. Optimizing Email Limits
Scenario: You’re on a Free plan and need to send over 100 emails via automation.
Solution: Connect your Gmail or Outlook account to send emails beyond the SmartSuite default limit.
3. Recovering Failed Automations
Scenario: Automations were disabled after exceeding your monthly quota.
Solution: After the monthly reset, use the Re-run Automation button to retry any failed workflows.