The Idea Exchange is where SmartSuite users directly influence the development of new features. By sharing your ideas, voting on existing requests, and providing feedback, you help shape SmartSuite’s future. This transparent and customer-driven approach ensures our platform evolves to meet your needs.
Plan Availability | All plan types |
Permissions | Available to all SmartSuite users. |
Related Reading |
How to Access the Product Roadmap
You can access the Product Roadmap directly through the SmartSuite Help Panel:
Click the Intercom messenger bubble in the lower-right corner of your Home Page or Account Page.
Select the View/Request New Feature tab to explore feature requests, vote, and add your own suggestions.
Using the Roadmap
Search and Explore
Before submitting a new feature request, check if someone has already suggested a similar idea:
Use the search bar to find keywords or phrases related to your idea.
Refine results by selecting categories to narrow your search.
If a similar request exists, you can:
Upvote the request to show your support.
Leave comments to provide additional context or suggest enhancements.
Submit a New Feature Request
If your idea isn’t listed, you can post a new request:
Click the + Add Request button.
Select the relevant category for your feature.
Provide a name and detailed description of your request.
Attach images or screenshots if needed to better illustrate your idea.
Sorting and Filtering Requests
Sorting Options
Sort feature requests by:
New: Recently submitted ideas.
Trending: Popular requests gaining attention.
Top Requests: Most-voted ideas.
Filters
Use filters to track the status of feature requests:
Open: Your request has been submitted.
Under Review: The feature is being evaluated for implementation.
Planned: The feature has been approved and added to the product roadmap.
In Progress: Development is actively underway.
Complete: The feature is now live and available to all users.
You can also filter by My Own to view the status of all requests you’ve submitted or voted on.
Categories
The Idea Exchange organizes feature requests into categories to make exploration easier. Popular categories include:
Dashboards: Improvements to dashboard views.
Automations/Integrations: New automations or integration suggestions.
Field Types: Requests for additional field types.
Grid View: Enhancements to grid view functionality.
Hot Keys: Ideas for hotkeys to improve workflow efficiency.
Contributing to Existing Requests
It’s easy to support an idea you like:
Click the up arrow to vote for a feature.
Add comments to provide additional insight or explain how the feature would benefit your workflow.
What Happens Next?
SmartSuite keeps you informed about the progress of your feature requests:
Email Notifications: You’ll receive updates when a feature’s status changes, from review to completion.
Bell Icon: Access all notifications about the requests you’ve interacted with.
Transparent Communication
Our team reviews all requests daily and will communicate directly with you to:
Clarify your use case.
Ask for input during design and development.
Ensure the feature aligns with your needs.
Master View of the Product Roadmap
Stay informed about all feature requests and their progress via the Product Roadmap, where you can:
See which features are under review, planned, or in progress.
Monitor development updates and timelines.
Although not every request can be implemented, your feedback is critical to shaping SmartSuite’s future. We’re excited to hear your ideas and collaborate to create a platform that works better for you.