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Sales CRM Solution Guide Example
A Sales CRM Solution Guide could include a statement of the workflow's purpose such as:
This solution powers sales organizations, by providing a complete visualization of every stage of the sales pipeline.
Solution Guide offer SmartDoc capabilities that allow you to insert images, @mention members, link specific Records in the Solution - with all the features you would see in Google docs, and more.
For example, you could include a video documenting how a team member would create a New Opportunity in your Sales CRM solution and start the following workflow.
The guide could then include a detailed description of each App and its purpose within the Solution.
Sales Stages App
The Sales Stages app represent the major phases of the sales pipeline. This solution template uses a 4 Stage process that every Opportunity record will follow:
Closed (Won or Lost)
These stages can be renamed to match your existing sales processes, and additional stages can be added with ease.
New accounts are created in the Accounts application and linked to Opportunities and Contacts. Account types used in the sales process are Prospects and Customers, but you can also track Partners, Vendors, or any type of organization you engage with routinely across any function of your business.
Similar to Accounts, Opportunities are linked to Primary Contacts and Key Stakeholders. Over time, the Contacts application becomes the system of record for every person you do business with.
Your team could then describe how the data is organized or digested through Solution views:
Opportunities App —> Sales Pipeline Kanban Report
Opportunities App —> All Sales by Stage
Accounts App—> Account Summary Grid Report
Product Management Solution Guide
A Solution Guide for Product Management could include a purpose statement such as:
Designed for agile software product development teams, this template incorporates industry best practices to manage the front door of new feature development processes, including documentation, requirements, and release planning.
@mention directly on the Solution Guide so your team knows who to report to at given times. Insert an attachment and include important captions that describe what the image is referring to.
Create checklists within the Solution guide to outline the steps necessary for the workflow's successful process.
Link to any Record in the Solution to drill into the data and provide content to your descriptions.
Then, your team could include an explanation of how each App in Solution works together:
The Features app serves as the front door to product development, allowing product managers to document features at a high-level, link to market research, and downstream applications with more detailed requirements and user stories.
One unique feature of the Product Management solution is the feature Priority Score, which calculates a relative score to use in prioritizing features. It’s based on the values selected from the following fields:
These are large bodies of work that can be broken down into a number of smaller tasks - User Stories. The Epics App links to the User Stories App in this solution to create a hierarchical relationship of feature development.
User Stories App
User Stories are the smallest unit of work in an agile development framework. It’s an end goal expressed from the software user’s perspective. It’s informal, and its purpose is to articulate how a piece of work will deliver a specific value back to the customer (or internal user). They are just a few sentences and in simple language that outlines the desired outcome. Requirements are added later.
Requirements support User Stories by specifying the details needed to achieve the end result. Types of requirements include business, functional, non-functional, UI, and technical. Documentation and designs can be attached directly to requirements to help convey how software should behave when complete.
Sprint records map to User Stories to indicate the sequence of development. This is a simple app useful for planning purposes and represents a demarcation point in development processes, as more detailed software development work happens once the product features have been documented and prioritized.
Your team could then describe how the team organizes how they view the Solution's data:
Features App—> All Features by Priority Score Grid Report
User Stories App —> Active Stories by Sprint
Sprints App—> Sprint Timeline Report
Marketing Solution Guide Example
A Solution Guide for Marketing could describe how the Solution is designed, for example, for internal marketing teams or agencies to execute simple or complex, multi-channel campaigns. Manage campaign conception and ideation, draft content, and target personas, and identify optimal distribution channels to reach your goals.
Upload instructional videos that explain how to assign new projects to members and get new employees assimilated into the workflow process.
This guide could then go into a description guide of how each App in the Marketing Campaign Solution works together:
Set goals and budgets, plan timelines, document key messaging and calls-to-action, define measurable KPIs, manage promotions, and summarize results for continuous improvement. The Campaigns app services as the starting point for this solution, with each campaign record working in harmony with other applications to create, target and distribute marketing content.
Designs & Content App
Manage campaign design assets and new content creation to support your campaigns. Assign design or copywriting owners, track workflows from draft through approval, and attach asset files that link to master campaign records.
Brand Assets App
Don’t recreate the wheel with every campaign. Use brand assets that have already been created by attaching them to Campaigns. The goal with the Brand Assets app is to be efficient and stay organized by tracking every input to a campaign.
People & Personas App
Create and manage a central library of your target customer personas. Create campaigns that target one or multiple personas, and evolve your library as your product line or feature sets expand over time. Additionally, catalog any specific people that you have permission to feature in marketing campaigns.
The Solution Guide could list the Views the team develop to view their data in the most effective way:
Campaigns App—> Projects by Status
Designs & Content App —> Designs & Content by Campaign Grid Report
People & Personas App —> Persona Summary Card Report
All our Solution Templates (accessible here) include a sample Solution Guide. Click here to learn more about Solution Templates, where to access them, and how to create them for your team's workflows.