With SmartSuite's Record Activity History feature, you can see every change that has been made to a record, when it was made, and who made the change. At a glance you can see who has been collaborating, what changes each teammate made, and how much activity there has been within a particular record.

This powerful feature provides a play-by-play accounting of all record changes, which could help you:

Your record activities are tracked for a period of time that is determined by your Subscription Plan.

Here are the retention periods for all plans:

All changes that are made to a record by an individual user within a 3 minute period are considered a single change, and are recorded that way. This approach consolidates changes into logical groupings to prevent the history log from becoming too large and difficult to read.

Automations are now listed by name inside your activity history! Now when you go into the activity history you'll see a lightning bolt icon and the name of the automation that made changes to the record so you can more easily keep track of what made changes and when, even if your process has been automated!

Both comments and emails sent through the communication center are captured in your activity history. Now you are able to track not only when emails were sent, but also what the state of the record was when it was sent.

To view a record's activity history, just follow these steps:

Once the activity history panel is open you can:

There is no need to enable record activity history - it is captured automatically for all of your apps!

Remember that your history will be maintained for a length of time that varies by your Subscription Plan - see the next section for more details.