Open your profile menu, select Change Password, click Edit, enter your current password and the new one twice, then click Create New Password. A password needs at least 8 characters with an upper-case letter, a lower-case letter and a number or special character, and cannot repeat one you used before.
Plan Availability | All plan types. |
Permissions | Every member changes their own password. Members who sign in through SSO manage their password with their identity provider. |
Platform | Web |
Related Reading |
How do I change my password?
Click your profile icon in the upper-right corner.
Select Change Password. The Password section shows the date you last changed it.
Click Edit.
Enter your current password in Current Password.
Enter the new password in New Password and again in Repeat Password.
Click Create New Password.
What are the password rules?
At least 8 characters.
At least 1 upper-case letter.
At least 1 lower-case letter.
At least 1 number or special character.
Not a password you used before.
Which errors can appear?
Message. | What to do. |
Mismatched passwords. | Type the same value in New Password and Repeat Password. |
Password strength. | Meet every rule above. |
Reused password. | Choose a password you have not used in SmartSuite before. |
What if I forgot my current password?
In the Change Password dialog, click Forgot your current password?
Enter your email address.
Open the password reset email and click its link.
Set a new password that meets the rules.
I sign in with Google, Microsoft or Apple. What changes?
To keep the external sign-in, change the password with that provider: Google, Microsoft or Apple ID.
To add a SmartSuite password as well:
Open your profile menu and select Change Password.
Under the "No Password" notice, click Set up a SmartSuite system login.
Create a password that meets the rules.
Frequently asked questions
The first two questions came from conversations this month.
Someone asked me to change my password. Where do I do it?
In your profile menu, select Change Password, click Edit, enter the current password and the new one twice, and click Create New Password. Your sessions on other devices keep working; end them from My Active Sessions if needed.
The reset form asks for an email, not a domain. What do I enter?
Your sign-in email address. The reset form has one field; there is no domain to enter.
I use Google to sign in. Can I also have a SmartSuite password?
Yes. Open Change Password, click Set up a SmartSuite system login under the No Password notice and create one. Both sign-in methods then work.
Last verified 22 Oct 2026 against this article as written (rules, external sign-ins), the Forgot my password article (reset form) and the Member Profile Menu article