Administrators switch between Pay Monthly and Pay Annually themselves on the Plans & Billing tab; no request to support is needed. Annual billing charges once a year at the lower annual rate.
Monthly billing charges on the same day each month at the monthly rate. You can change the plan in the same window.
Example: a compliance team on Professional monthly knows it will run its vendor risk program for years. Its Administrator switches to annual billing and pays $32 per seat per month instead of $36.
Plan Availability | Team and Professional change the frequency on the Plans & Billing tab. Enterprise and Signature pricing and terms come through Sales. |
Permissions | Administrators. |
Platform | Web |
Related Reading |
Changing the billing frequency
Sign in as a member with the Administrator role.
Select your profile icon in the upper-right corner, then Workspace Administration.
Select the Plans & Billing tab.
In the Plan Profile section, select the Edit icon next to the plan name.
Set the toggle to Pay Monthly or Pay Annually.
Confirm the change.
Note: Team is $15 per seat per month billed annually or $20 billed monthly. Professional is $32 billed annually or $36 billed monthly.
Changing the plan at the same time
In the same window, select Choose a Plan. On a paid plan, it reads Change Plan.
Select the plan you want. Your current plan shows as disabled.
Confirm on the next page. To stop, close the window.
What happens when you upgrade
An upgrade, such as Team to Professional, takes effect as soon as you confirm. You pay the prorated difference for the rest of the billing period.
What happens when you downgrade
A downgrade, such as Professional to Team, takes effect at the end of the current billing term. On a Professional monthly plan, you keep Professional until the end of the month. Then the workspace moves to Team features and prices.
Tip: Switch to annual billing at the start of a busy year, such as before audit season. The lower rate then covers the whole year.
Frequently asked questions
Is annual billing cheaper?
Is annual billing cheaper?
Yes. Annual billing has the lower price per seat: $15 instead of $20 on Team, and $32 instead of $36 on Professional.
Do I need to contact support to change my billing frequency?
Do I need to contact support to change my billing frequency?
No. Administrators change the plan and the billing frequency themselves on the Plans & Billing tab. Enterprise and Signature plans are quoted through Sales.
When am I charged on annual billing?
When am I charged on annual billing?
Annual billing charges once for the whole year, on the day the subscription started.
When does a downgrade take effect?
When does a downgrade take effect?
A downgrade takes effect at the end of the current billing term. You keep the current plan's features until then.
Need more help? Ask the SmartSuite Community, where builders, administrators and the SmartSuite team answer questions about building on SmartSuite. For your account, billing or data, select the chat button in the lower-right corner of SmartSuite to reach support.
Last verified 1 Nov 2026.