SmartSuite collects sales tax or VAT where the law requires it, based on the organization address in Workspace Administration. US customers in the listed states see sales tax as a line on the invoice; VAT-registered customers can enter a VAT ID in Plans & Billing so VAT is not charged.
Plan Availability | All plans. |
Permissions | Administrators: update the organization address and VAT number in Plans & Billing and submit tax-exempt documentation. |
Related Reading |
SmartSuite reserves the right to collect taxes as required by law. Depending on your organization's location, you may be subject to taxes when purchasing SmartSuite subscription plans or charged for additional usage.
Tax Overview
Your organization's address is used to determine applicable taxes
The prices we display on our Website do not include tax
The organization's address can be updated in Workspace Administration
United States Sales Tax
Recent tax changes in the United States have required SmartSuite to collect tax on your subscription purchase if you are located in certain states. Tax amounts are determined based on each State's rates and requirements.
The postal code entered for your company address will determine whether you are subject to tax for your SmartSuite subscription, as well as the exact state and local rates. Any sales tax amount charged will be included as a line item on your invoice.
Where sales tax is assessed
The following is a list of states where you are likely to be subject to sales tax. Please note that this list of states and localities may change at any time and is not intended to be authoritative.
Alabama
Arizona
Colorado (certain cities)
Connecticut
District of Columbia
Hawaii
Illinois
Indiana
Kansas
Kentucky
Louisiana
Maine
Massachusetts
Michigan
North Carolina
Ohio
Pennsylvania
Rhode Island
South Dakota
Tennessee
Texas
Utah
Vermont
Washington
West Virginia
Wyoming
Exempt Organizations
If you are a registered tax-exempt organization, please email us at support@smartsuite.com with documentation so that we can update your workspace accordingly. Please note that IRS 501(c)(3) status is not sufficient proof of state or local tax exemption.
VAT Refund
When you purchase a SmartSuite subscription in a country where VAT is collected, you are presented with the option to provide your VAT ID so that you won't be charged.
If you did not provide your VAT ID during your purchase and were charged tax, please reach out to us at support@smartsuite.com and we'll help you resolve the problem. You can also add your VAT number directly in SmartSuite Plans & Billing settings to apply it to future invoices and prompt a VAT refund on applicable charges.
More Questions?
If you have additional questions about tax-related issues please email us at support@smartsuite.com and we'll be happy to assist.
Frequently asked questions
Where do I enter my VAT ID?
In Workspace Administration > Plans & Billing, under Payment Information, edit the additional invoice details and add your VAT number. It applies to future invoices.
I am tax exempt. What do I send?
Email support@smartsuite.com with your state or local exemption documentation. An IRS 501(c)(3) letter alone is not proof of state or local exemption.
Do the prices on the website include tax?
No. Tax is added at checkout and shown on the invoice where it applies.
Last verified: 21 Oct 2026, against Plans & Billing Settings in this help center (VAT number field). The list of US states is indicative and can change.