SmartSuite has no option to deactivate or pause a workspace. An Administrator can reduce the number of paid seats, downgrade the plan or cancel the workspace, and Support can delete the workspace data permanently on request.
Pick the option that matches what you need: a smaller bill, a lower plan, or no workspace at all.
Example: a compliance team pauses its vendor risk program for a quarter. Instead of pausing, its Administrator deactivates the contractors' seats and downgrades to Team until the program restarts.
Plan Availability | All plan types. |
Permissions | Administrators change the plan, the seats and the cancellation. Support handles permanent deletion. |
Platform | Web |
Related Reading |
What can I do instead of pausing?
Option. | What it does. | Where. |
Reduce paid seats. | Lowers the member count and the next bill, from the next billing interval. | Plans & Billing > Manage Users. |
Downgrade the plan. | Moves the workspace to a lower plan. The lower plan's limits apply. | Plans & Billing. |
Cancel the workspace. | Stops renewal. The workspace stays active to the end of the paid period, then the data is kept for a limited period in case you return. | Plans & Billing > Cancel Workspace. |
Delete the data. | Permanently deletes the workspace and its data, on request. | Support, through the in-app chat. |
Reducing paid seats
Select your profile icon in the upper-right corner, then Workspace Administration.
Select the Plans & Billing tab.
In the Plan Profile section, select Manage Users.
Delete or deactivate the members you no longer need.
The reduction applies to billing from the start of the next billing interval. See Add or reduce paid seats.
Tip: Deactivate rather than delete a member you may bring back. Their name stays on the records they worked on.
Downgrading or canceling
To move to a lower plan, see Upgrade or Downgrade Your Plan. To stop the workspace renewing, see Canceling Your SmartSuite Workspace. That article also covers refunds and what happens to your data.
Deleting the workspace data
Cancel the workspace first if it is on a paid plan. Then contact Support through the in-app chat and ask for permanent deletion.
Note: A trial workspace does not need canceling. When the 14-day trial ends, nothing is charged and the workspace is disabled with its data kept.
Frequently asked questions
How do I delete my workspace and all its data?
How do I delete my workspace and all its data?
Cancel the workspace from Plans & Billing if it is on a paid plan. Then contact Support through the in-app chat and ask for permanent deletion.
A project never launched. Can I close the trial workspace?
A project never launched. Can I close the trial workspace?
You do not need to. When the trial ends, nothing is charged and the workspace is disabled with its data kept. Ask Support for permanent deletion if you want it gone.
How do I remove a member who has left the company?
How do I remove a member who has left the company?
Set the member to Inactive or delete them from Manage Members. An inactive member does not take a billed seat from the next billing interval.
Are my payment details removed when I cancel?
Are my payment details removed when I cancel?
Your payment details are handled by our billing and payment providers, not stored in your workspace. Canceling doesn't remove them. To have your stored payment method removed, contact billing@smartsuite.com or Support after you cancel.
Need more help? Ask the SmartSuite Community, where builders, administrators and the SmartSuite team answer questions about building on SmartSuite. For your account, billing or data, select the chat button in the lower-right corner of SmartSuite to reach support.
Last verified 1 Nov 2026.