For most members, the Notification Center is the first spot they check when logging in to SmartSuite for the day. It's the best way to check priorities and follow up on active work items.
Feature Overview Video
Accessing the Notification Center
To access the notification center, simply click on the bell icon in the upper right corner of the homepage and a window will display.
When do notifications occur?
Members receive notifications for the following reasons:
When they are @Mentioned directly by name in a record or comment
When they are @Mentioned as part of a team in a record or comment
When a record they're Following is updated or deleted
When their Member Profile is updated
When their password has been changed
When they are Assigned to an element (record, comment, checklist item, etc.)
When they are @Mentioned in fields and comments, including:
SmartDoc Field
Checklist Items
Sub Items with a SmartDoc Field
Comment
When they are Assigned items, including:
Records when a Member/Team is selected in the Assign To field
Checklist Items
Sub-Item when Member/Team is selected in the AssignTo field
Comments
And for other reasons:
When you follow a record
When your permissions have changed
When you’ve been added to a team
When changes have been made to your member profile
When you forget or reset your password 🔐
Notifications are grouped by Solution by default, so members can readily identify activity across any number of work functions in one central location. You can choose to ungroup them and perform bulk actions on notifications, including:
Mark all as read
Delete all notifications
Managing Notifications
Notifications appear in real-time and are grouped in tabs within the Notification Center, including All, Unread, @mentioned, and Assigned to Me.
New notifications appear with an unread status and members can Mark as Read by clicking the colored dot to help keep track of items still in queue to be reviewed and acted on. Notifications are automatically archived after 30 days.
Clicking a notification will navigate members directly to the record, comment thread, @mention or assignment.
Unread Notifications
New notifications can serve as an individual work queue to easily view new activity. Simply Mark as Read to clear your queue.
@mentioned Notifications
Members typically @mention content to ensure other members or teams engage in collaboration. These often represent high-priority items and many members focus on these items before reviewing general notifications.
Assigned to Me Notifications
SmartSuite does not have a concept of a dedicated "task," which typically includes an action item, a due date, and an assignment to a member to complete the action.
Instead, we track any element that can be assigned to a member, including a record, a checklist item, sub-items, and comments - all of which show up within the Assigned to Me tab in the Notification Center.
These are typically the most important items members need to address since they come with a ticking clock⏱ to complete.
