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Deactivating/Reactivating a Member
Deactivating/Reactivating a Member
Peter Novosel avatar
Written by Peter Novosel
Updated over a week ago

What if you have a Member profile you no longer need? You can either make that Member Inactive, or you can delete the profile. Only Members with the Administrator role have permission to take either action.

Inactive Members are not listed for selection wherever Members are options, and cannot be @mentioned in new comments, SmartDocs, or any other SmartSuite feature. Unlike deleted Member profiles - which will eventually be permanently deleted and cannot be restored - Inactive Members can be re-activated at any time.

Where to deactivate a Member

If you've decided that you want to just disable a Member, follow these simple steps to access the Manage Members interface:

  1. Log in as a Member (with the Administrator role).

  2. Click on your user profile icon in the upper-right-hand corner of the SmartSuite interface to open your user profile options.

  3. Click Workspace Administration in the menu.

  4. Select the Manage Members tab.

Display Manage Members interface

Working With Member Activation / Deactivation

Deactivating a Member

You have two options for Inactivating the Member, from the Members List and from the Update Profile Information dialog. Just follow these steps:

1 - From the Members List

Select Inactive in the STATUS column right there in the Members list, like this:

2 - From the Manage Member Interface

  1. Click on the Member name

  2. Click Edit in the Profile Information section

  3. Change STATUS to Inactive in the Manage Member dialog

  4. Finally, click Update Profile Information.

The process looks like this:

Reactivating a Member

Just change the STATUS of the Member's profile back to Active, and you are back in business - the Member is instantly back and available for selection, allowing that Member to log in and interact with SmartSuite again.

Deactivating a Member During an Active SmartSuite Session

If a Member is deactivated while they are using SmartSuite, they will be presented with this screen to let them know why they were just logged out:

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