Plan Availability | All plan types with varying limitations |
Permissions | Administrators |
Related Reading | SmartSuite Plan Comparison |
SmartSuite subscription plans come with specific limits for features like records, storage, and automation actions. This guide explains these limits and provides strategies for managing overages.
General Limits
Each subscription plan includes specific limits for features like users, storage, and records. Some of these limits are fixed, preventing further additions once the limit is reached.
Feature | Free Plan | Team Plan | Professional Plan | Enterprise Plan | Signature Plan |
Total Users | 3 active users | Unlimited | Unlimited | Unlimited | Unlimited |
Total Solutions | Limited | Unlimited | Unlimited | Unlimited | Unlimited |
Records Per Solution | 1,000 | 5,000 | 50,000 | 250,000 | Customizable |
File Storage | 100MB | 50GB | 100GB | 500GB | Customizable |
Activity Data History | 14 days | 1 year | 2 years | 3 years | Customizable |
Automation History | 14 days | 1 year | 2 years | 3 years | Customizable |
Recycle Bin | Not available | 30 days | 45 days | 60 days | Customizable |
Fields Per Application Limits
Field Type | Free Plan and Team Plan | Professional and Trial Plans | Enterprise Plan | Signature Plan |
Total Fields | Max 700 | Max 700 | Max 700 | Customizable |
Linked Record Fields | 30 | 50 | 100 | Customizable |
Lookup Fields | 30 | 50 | 100 | Customizable |
Count/Rollup/Formula Fields | Combined limit: 30 | Combined limit: 50 | Combined limit: 100 | Customizable |
Sub-Item Fields | Max 100 total fields, including 10 Linked Record fields | Max 100 total fields, including 10 Linked Record fields | Max 100 total fields, including 10 Linked Record fields | Customizable |
Flexible Limits
Flexible limits are metered and reset monthly, providing adaptability based on your subscription plan.
Plan | Free Plan | Team Plan | Professional Plan | Enterprise Plan | Signature Plan |
Automation Actions | 100 | 25,000 | 100,000 | 500,000 | Customizable |
API Requests | 1,000 | 25,000 | 100,000 | 500,000 | Customizable |
Key Details
Automation Actions: If the monthly limit is exceeded, automation workflows will be disabled. Automations are re-enabled at the start of the next month, and missed automations can be manually re-run.
API Requests: Integration capabilities are scaled based on your plan, supporting larger systems.
These limits ensure a balance between performance and scalability to meet diverse customer needs.
Managing Plan Limit Warnings
90% Usage Warning: When automation actions approach 90% of the limit, a warning will appear in the Automations configuration interface.
Exceeding the Limit: Once the limit is exhausted, a message will be displayed, and automations will be disabled until the next month.
Practical Scenarios and Use Cases
Scenario 1: Monitoring Automation Usage
Scenario: A team automates several workflows and wants to ensure they don’t exceed monthly limits. Solution: Administrators monitor automation actions and adjust workflows if usage approaches the limit.
Scenario 2: Scaling API Requests for Integration
Scenario: An enterprise integrates a large CRM system and needs to scale API requests. Solution: Upgrade to a higher plan to increase API request limits, ensuring uninterrupted integrations.
Scenario 3: Data Retention Needs
Scenario: A company requires extended data history for compliance. Solution: Opt for the Enterprise Plan or Signature Plan to access up to 3 years or customizable activity data and automation history.
By understanding and managing these limits, you can optimize your SmartSuite experience and prevent disruptions.