Plan Availability | All plan types with varying limitations |
Permissions | Administrators – Monitor usage and manage limits via Workspace Administration |
Related Reading |
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SmartSuite includes usage limits tailored to each plan, covering users, records, automations, API calls, file storage, and more. This guide helps you understand these limits, how they scale, and how to manage overages with flexibility.
📋 General Limits by Plan
Feature | Free | Team | Professional | Enterprise | Signature |
Members | 3 | Unlimited | Unlimited | Unlimited | Unlimited |
Minimum Users | 1 | 1 | 3 | 3 | 10 |
Solutions | 5 | Unlimited | Unlimited | Unlimited | Unlimited |
Records per Solution | 1,000 | 5,000 | 100,000 | 400,000 | 400,000 |
Records per Table | 5 | 5,000 | 50,000 | 125,000 | 125,000 |
File Storage (MB) | 100 | 51,200 | 102,400 | 512,000 | 512,000 |
Recycle Bin | 14 days | 30 days | 45 days | 60 days | 60 days |
Activity Log | 14 days | 365 days | 730 days | 1,095 days | 1,095 days |
🔢 Fields per Application
Field Type | Free & Team | Professional | Enterprise | Signature |
Total Fields | Max 700 | Max 700 | Max 700 | Customizable |
Linked Record Fields | 30 | 50 | 100 | Customizable |
Lookup Fields | 30 | 50 | 100 | Customizable |
Count / Rollup / Formula Fields | Combined: 30 | Combined: 50 | Combined: 100 | Customizable |
Sub-Item Fields | 100 (incl. 10 linked) | 100 (incl. 10 linked) | 100 (incl. 10 linked) | Customizable |
🔁 Monthly Flexible Limits
Feature | Free | Team | Professional | Enterprise | Signature |
Automation Actions | 100 | 5,000 | 50,000 | 250,000 | custom |
API Requests | 100 | 5,000 | 50,000 | 250,000 | custom |
➕ Add-On Overage Details
Automation Actions
Overage Feature | Value |
Allow Overages | Team+ |
Batch Size | 1,000 |
Add-On Cost | $15 per batch |
API Calls
Overage Feature | Value |
Allow Overages | Team+ |
Batch Size | 1,000 |
Add-On Cost | $15 per batch |
❗ Unused add-on blocks do not carry over to the next month.
Auto-Billing Behavior
Automation & API Add-Ons
Enabled: SmartSuite will automatically purchase 1,000-run or 1,000-call blocks once usage reaches 100%.
Disabled:
Automations pause at the plan limit.
API access throttles to 2/sec up to 125%, then is blocked.
Manual Purchase: Restores full access immediately. Once the updated total hits 125%, access is paused again.
⚠️ Usage Thresholds & Alerts
Trigger | Effect |
90% Automation Usage | Warning in Automations config panel |
100% Limit Reached | Automation stops or throttling begins (API), based on plan and settings |
125% Usage (API) | API access blocked unless more calls are purchased |
API Rate Exceeded | 429 error + 30-second retry window |
✅ Use Cases
1. Automation Overages in Scaling Teams
Scenario: A project team creates workflows that exceed monthly limits.
Solution: Enable auto-billing or purchase automation add-ons to maintain workflow continuity.
2. API Expansion with CRM Integration
Scenario: An enterprise syncing customer records hits their API ceiling.
Solution: Enable API call auto-billing or manually purchase overages to continue syncing without delays.
3. Data Retention for Compliance
Scenario: A legal team needs access to older logs.
Solution: Upgrade to Enterprise or Signature plan for 3-year audit trail retention.